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Open nowPosted 24 days ago

Customer Support Advisor - Employee Benefits (Remote in Portugal)

otonomee3 open roles

Where
Portugal Agents+TM
Work mode
Remote
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Your applicationOpen nowCustomer Support Advisor - Employee Benefits (Remote in Portugal)otonomee · Portugal Agents+TM

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. otonomee postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 24 days ago

otonomee median: 4 days open

The posting

About The Role

Job Title: Customer Support Advisor Location: Remote based in Portugal Terms: Permanent / Full-Time 40h weekly Salary band: €17,000 - €18,000 (Paid in 14 installments) Schedule: Monday to Friday, 9 am - 5:30 pm

About the role:

The successful candidate will support Kota, one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced.

This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.

What you'll be doing:

  • Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
  • Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
  • Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
  • Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
  • Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.

Our Recruitment process​

  1. 1st round interview with the Talent Acquisition Team
  2. Language assessment
  3. Final round interview and task with the Hiring Team
  4. Reference checking

Your profile

  • 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR
  • Strong attention to detail. You can manage multiple workstreams and dive into complexity
  • Clear written communication skills. You thrive when working with different stakeholders
  • Ability to work independently. You perform well when tasked with important matters and given guidance
  • Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes

OTO1

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