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Open nowPosted 38 days ago

Operations Lead - Social Media (Remote in Portugal, Ireland or Romania )

otonomee3 open roles

Where
Portugal-Supports
Work mode
Remote
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Your applicationOpen nowOperations Lead - Social Media (Remote in Portugal, Ireland or Romania )otonomee · Portugal-Supports

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  2. 3.5%3 days
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  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 38 days ago

The posting

About The Role

Job Title: Operations Lead - Location: Remote based in Portugal Ireland or Romania Terms: Permanent Contract / Full-Time 40h weekly Schedule: Monday to Friday, 8h rotation shifts (between 8am and 8pm ). Occasional weekends may be included

Role Overview: The Operations Lead – is responsible for leading the delivery, performance, and strategic direction of Social Media operations while ensuring alignment with broader marketing and business objectives.

Key Responsibilities:

Operational Leadership & Delivery:

  • Own end-to-end delivery of Social Media operations and ensure KPIs and SLAs are met.
  • Act as the key point of contact for clients and stakeholders.
  • Manage day-to-day operations, resourcing, and workload planning.
  • Oversee escalation management and resolution.
  • Identify and manage risk – including brand risk management

Social Media Management & Analytics:

  • Monitor responses to comments, messages and mentions to foster community engagement and enhance member experience
  • Ensure all responses are on brand and in line with company values and goals
  • Manage social media crises and support with de-escalations.
  • Manage social media tools and platforms used for scheduling, listening and analytics
  • Stay up to date with social media trends, algorithm changes and best practices
  • Develop and implement social media strategies aligned with business goals
  • Analyze current marketing efforts to pinpoint weaknesses and make improvements
  • Implementation of operational efficiencies and deployment of industry best practices to improve client outcomes and service effectiveness.

Team Leadership & Development:

  • Lead and develop a team of Social Care Team Managers and Social Care Representatives
  • Conduct performance reviews and ongoing coaching
  • Foster a culture of collaboration and continuous improvement

Client & Stakeholder Management:

  • Build strong client relationships and act as a trusted advisor.
  • Produce regular business reviews (weekly, monthly, and quarterly review) with insights and recommendations.
  • Deliver presentations and performance updates.
  • Ensure client satisfaction and alignment.
  • Proactively identifying opportunities for service enhancement
  • Translating client objectives into operational actions

Your profile

To thrive in this role, you should possess the following qualifications and attributes:

  • 5+ years in operations or social media leadership roles.
  • Experience managing teams in BPO or social media environments
  • Familiar with Social media tools (e.g., Sprinklr, Nectar, Hootsuite) and Analytics platforms
  • Understanding of social media KPIs; Assist with tracking and interpreting metrics to enhance user engagement, suggest content optimization
  • Competent in providing high-level support to both team members and customers
  • Can demonstrate high levels of initiative with the ability to plan and prioritise tasks
  • You are proven to be organised, methodical and rigorous.
  • Have a growth mindset and are a proactive, self-motivated individual
  • Have remote working experience and capabilities.
  • English Proficiency & Comprehension (spoken and written)

Why us?

  • Fully Remote work from home role based in Portugal , Ireland or Romania
  • A competitive salary
  • Equipment provided
  • Home office allowance
  • Online Gym and Wellbeing Studio
  • The opportunity for professional growth
  • Fun company events and team outings
  • Autonomy and Responsibility

OTO1

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