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Open nowPosted 2 days ago

Operations Manager for Property Management

ourassistants39 open roles

Where
Philippines, Remote
Work mode
Remote
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Your applicationOpen nowOperations Manager for Property Managementourassistants · Philippines, Remote

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 2 days ago

The posting

Location: Work from Home

Type of Employment: Full-time

Work Shift: US Business Hours

About Us

At OurAssistants, we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com.

About the Role

We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations.

This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager, overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination.

Key Responsibilities

Operational Leadership & Team Oversight

  • Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
  • Monitor daily productivity and workflow across departments.
  • Review end-of-day reports and conduct random audits to ensure quality and consistency.
  • Proactively identify performance gaps and operational risks before escalation.

Business Process Improvement & KPI Development

  • Design, implement, and maintain KPIs, scorecards, and performance dashboards.
  • Build audit frameworks for quality control, compliance, and efficiency.
  • Standardize workflows across leasing, accounting, maintenance, and customer support.
  • Establish clear SOPs, escalation paths, and accountability structures.

People Management & Coaching

  • Conduct regular one-on-one coaching sessions with team members.
  • Deliver peer-to-peer performance coaching when needed.
  • Train, mentor, and develop team leads and high-potential VAs.
  • Foster a culture of ownership, transparency, and continuous improvement.

Systems & Tools Optimization

  • Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad.
  • Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.
  • Ensure systems support KPI tracking, reporting, and operational efficiency.

Leadership Support & Strategic Execution

  • Act as a trusted operational partner to U.S. leadership.
  • Translate leadership goals into executable workflows and measurable outcomes.
  • Support scaling initiatives with data-driven insights and process recommendations.

Qualifications & Requirements

  • 8+ years of hands-on team leadership experience, including managing teams of 25+ people.
  • Proven experience scaling property management operations or similar service-based organizations.
  • Strong background in Business Process Improvement (BPI), operations management, or continuous improvement.
  • Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch.
  • Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).
  • Experience managing remote teams and driving accountability in distributed environments.
  • High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms.
  • Strong analytical, communication, and leadership skills.

Additional Requirements

  • Must be currently residing in the Philippines or Latin America.
  • Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

  • Competitive salary based on experience
  • Permanent remote work setup
  • Opportunity to shape and scale operations at a leadership level
  • Direct exposure to U.S. executive leadership
  • High-impact, long-term role with growth potential
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