The posting
Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.
At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview
The Sales Training Program Manager builds the commercial learning system that equips Outset’s sales organization to execute with confidence, consistency, and speed. Reporting to the Director of Sales Effectiveness, this role owns the strategy, architecture, content, governance, and measurement of sales training across onboarding, ongoing development, product launches, and commercial capability initiatives.
This is the builder role. You’ll translate business priorities, field needs, performance data, and subject-matter expertise into practical learning experiences, tools, and reinforcement plans. The Senior Sales Trainer is the primary field-facing delivery and coaching partner, bringing these programs to life through facilitation, ride-alongs, practice, and reinforcement. Sales Leadership remains accountable for individual performance, competency, and execution.
Build the Commercial Learning Strategy
Effective sales training begins with a clear view of the capabilities the business needs now and next.
- Lead quarterly learning-needs analysis using business priorities, performance data, field observations, learner feedback, and input from Sales Leadership.
- Build and maintain the commercial training roadmap, learning calendar, competency framework, and role-based development pathways.
- Define learning objectives, target behaviors, assessment methods, and reinforcement plans for each training initiative.
- Manage programs end to end, including scoping, stakeholder alignment, design, development, launch, assessment, iteration, and communication.
Design Content That Works in the Field
The goal is not simply to create training; it is to create learning that changes what happens in customer conversations.
- Design onboarding curricula, quarterly sales training, product-launch learning, and advanced capability programs for capital sales professionals.
- Create instructor-led, virtual, blended, and digital learning experiences grounded in adult learning principles and real-world application.
- Develop facilitator guides, participant materials, job aids, simulations, assessments, certification tools, and field-reinforcement resources.
- Translate complex clinical, technical, and commercial information into practical, learner-centered content in partnership with subject-matter experts.
- Create the standards, materials, and train-the-trainer framework used by the Senior Sales Trainer to prepare volunteer trainers from within the Sales organization.
Assess, Measure, and Improve
Field insight and evidence should continuously sharpen the learning system.
- Conduct targeted ride-alongs and structured field observations to evaluate learning transfer, validate training needs, and identify recurring capability themes.
- Use competency models, assessments, learner feedback, adoption measures, and relevant business indicators to evaluate program effectiveness.
- Gather voice-of-field and voice-of-customer insight from Area Sales Managers, Sales Leadership, Strategic Accounts, Clinical Excellence, and customers.
- Synthesize findings into clear recommendations for the Director of Sales Effectiveness and commercial leaders.
- Continuously improve curriculum, tools, and quarterly priorities based on evidence and evolving business needs.
Partner Across the Commercial Organization
Strong programs require coordinated input, disciplined governance, and a tight feedback loop with the field.
- Partner closely with the Senior Sales Trainer to convert coaching themes and field observations into improved curricula, reinforcement tools, and future learning priorities.
- Coordinate subject-matter experts, facilitators, vendors, technology, and logistics required to deliver high-quality learning experiences.
- Collaborate with Strategic Accounts, Clinical Excellence, Marketing, Product, and other partners so training reflects the full customer and commercial experience.
- Align with Sales Leadership on the distinction between learning needs and individual performance or accountability matters.
- Maintain content governance, version control, learning records, and program documentation across platforms and delivery channels.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- Demonstrated experience owning sales training or enablement programs from needs analysis through design, launch, measurement, and continuous improvement.
- Experience supporting capital equipment sales, preferably in medical devices, hospitals, health systems, or similarly complex healthcare environments.
- Strong instructional-design capability and command of adult learning principles across instructor-led, virtual, blended, and digital formats.
- Proven program-management skills, including the ability to manage multiple priorities, stakeholders, dependencies, and delivery timelines.
- Experience developing competency models, assessments, certification approaches, and measures of learning effectiveness.
- Strong facilitation, communication, and cross-functional influence skills.
Preferred Qualifications
- Experience with learning-management systems and digital learning platforms.
- Experience in dialysis, kidney care, MedTech, or another complex capital-equipment market.
- Experience translating clinical, technical, or product information into commercial learning.
Salary range for Bay Area
SF Bay Area Salary Range
$128,350—$173,650 USD
National Salary Range
$109,098—$147,603 USD
Company Culture
At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.
Privacy is important to us. Please review our Applicant Privacy Notice.
Important Notice
We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at [email protected].
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
