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Open nowFirst seen 15 hours ago

Technical Support Specialist

Outshore11 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support SpecialistOutshore · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Outshore's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 15 hours ago

The posting

At Outshore, we're looking for a full-time Technical Support Specialist for one of our clients, a global diagnostic imaging solutions provider based in the USA. What are you waiting for? Apply! 

About Outshore

Outshore offers decentralized HR solutions, bringing companies the best talent and knowledge, whether through the provision of individual specialists or complete teams. Our mission is to build the future of outsourcing talent acquisition for marketing, sales and development. We help companies take the leap faster, smoother and safer through the decentralization of the workforce.

What you will do

  • Receive calls and respond to them politely and effectively.
  • Reply to customer voicemails and emails promptly.
  • Learn proprietary company software and department procedures.
  • Maintain RMA and support records.
  • Submit paperwork for RMA shipments.
  • Keep dealers and customers up to date on progress with their cases.
  • Resolve hardware and software issues with company products.
  • Escalate issues they are unable to resolve to Lvl 2 tech support, with full documentation of the issue and customer.
  • Provide user and technical training to customers and end users on company Products
  • Refer to records to identify if customers calling for support are under support and warranty with the company.
  • Sell technical support contracts and hourly support charges to customers who are not under support

What we expect from you

  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Experience working with support call
  • Excellent written and verbal communication skills in English & Spanish
  • IT experience (troubleshooting skills)
  • Familiar with Teamviewer, Anydesk, Fresh Desk, CRM
  • Good Internet connection (Must)
  • Able to Travel

What you can expect from us

  • 100% remote job
  • Competitive salary
  • Our company highly promotes work-life balance

We are looking for people who challenge ordinary thinking and push the pace of innovation while building a future for themselves and the businesses they are part of.

How do you want to make your impact? Apply now!

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One press. We do the rest.

  1. A CV for this posting

    Written against Outshore's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Outshore's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Outshore's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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