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Open nowFirst seen 3 days ago

Service Now TSM Developer

Ovations Technologies25 open roles

Where
Centurion, South Africa
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Your applicationOpen nowService Now TSM DeveloperOvations Technologies · Centurion, South Africa

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Location: Centurion (Onsite)

Contract Duration: 12 Months (Full-time)

Role Overview

Hands-on delivery role for a Senior ServiceNow Developer to design, build, and integrate a Telecommunications Service Management (TSM) implementation. Focuses on order orchestration, CMDB/asset governance, and multi-system telecom integrations. (Pure build/implementation role; not administration/support).

Key Responsibilities

  • TSM & Workflow Development: Build customer order management workflows, service/resource order decomposition, fulfilment orchestration, and Service Portal/Workspace solutions.
  • Complex Integrations: Develop integrations connecting ServiceNow to OSS/BSS, billing, provisioning, activation, ACS, and device management platforms using Scripted REST APIs, Integration Hub, REST/SOAP, and Transform Maps (aligned with TM Forum Open APIs).
  • CMDB & Asset Management: Design CSDM-aligned CI class structures, relationship models, and inventory registries; configure Discovery, IRE rules, and full asset lifecycle controls.
  • Rollout & Campaign Automation: Build platform workflows for device/site rollouts, firmware deployment campaigns, approval routing, and inventory reconciliation.
  • Core Platform Engineering: Write custom logic using Flow Designer, Business Rules, Script Includes, Client Scripts, and ACLs; manage update sets, scoped apps, and multi-environment deployments.

Minimum Requirements

  • Experience: 5+ years of hands-on ServiceNow development experience (3+ years in build/implementation-focused roles).
  • Scripting & APIs: Advanced JavaScript and Glide API skills (Glide Record, Glide Aggregate, Glide Ajax, Script Includes) plus solid SQL/relational database knowledge.
  • Integration Expertise: Proven track record building complex multi-system integrations via Scripted REST APIs, Integration Hub, MID Servers, and Import Sets.
  • CMDB & Asset Mastery: Deep expertise in CI class design, CSDM alignment, Discovery, IRE rules, and ServiceNow Asset Management.
  • Order Orchestration: Hands-on experience building order management and fulfilment workflow solutions in enterprise environments.

(Preferred: ServiceNow TSM / Telecom domain background, CIS/CSA certifications, and OSS/BSS integration experience).

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