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Open nowPosted 6 days ago

Installation Supervisor

Overhead Door197 open roles

Where
Charlotte, NC, United States
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Your applicationOpen nowInstallation SupervisorOverhead Door · Charlotte, NC, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Overhead Door's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Overhead Door postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 days ago

Overhead Door median: 17 days open

The posting

Job Description

Position Function

  • The Service Supervisor directs and coordinates field installations, customer service and fleet issues.
  • This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Commercial Install/ Service Department.
  • This role is responsible for the overall direction, coordination, and evaluation of these units.
  • The position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Role and Responsibilities

  • Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
  • Identifies and executes solution on quality control issues.
  • Maintains the fleet maintenance; inspects issued tools and equipment.
  • Conduct weekly safety briefings with field employees.
  • Confers with department supervisors and sales personnel to determine status of existing and newly sold projects.
  • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
  • Trains new installers.
  • Direct involvement on difficult installations.
  • Maintains quality in the field for all Commercial Installers and Service.
  • Passes vital product information to field employees.
  • Compiles and updates a weekly logbook outlining all current projects as well as scheduled Builder meetings or training sessions.
  • Daily review of completed Sales Orders: identify back charges, compare work completed to piece-rate schedule to report payroll totals, make note of product issues seen on a recurring basis.

Qualifications

Qualifications

  • Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
  • Familiarity with AS400 and JD Edwards preferred.
  • Minimum of 2 to 3 years in operations management, outside sales or accounting.
  • Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
  • Strong leadership and business metrics management skills.
  • Strong relationship building skills.
  • A motivated individual with the ability to analyze problems and provide solutions. Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
  • Must have valid DL.

Education

  • College degree in Sales, Marketing or Business preferred, but not mandatory.

Physical / Work Environment Requirements

  • Ability to stand for long periods of time in a non-climate controlled environment.
  • Ability to lift up to 50 pounds.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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