The posting
The Experience Facilitator is responsible for executing activities with guests of Ojai Valley Inn. The Experience Facilitator reports to the Recreation Supervisor and Activities Manager. Experience Facilitators primary responsibilities are providing guided tours of Beekeeping, Bike Tours, Honey Tasting, Olive Oil Tasting, Food Tours, Walking Tours and any new tours that are introduced. He/she is responsible for learning the outlined details of the tour and executing to those specifications. He/she is responsible for facilitating Artist Cottage activities and hosting guests during our Open Studio hours. He/she will assist in setting up art and apothecary projects, providing guidance on projects, and cleaning up workstations and supplies, in a space with high turnover in peak seasons. He/she will provide support to the Recreation Supervisor including assisting with daily activities. Such activities include but are not limited to Soap Making, Wind Chime Class, Ink Dye Coasters, Candle Making, Seasonal Activities, and Group Activities (Great Race, Guacamole and Salsa Challenge). He/she will help maintain a clean and organized environment and report to the Artist Cottage coordinator with any inventory or cleanliness concerns. STANDARD SPECIFICATIONS: The ideal candidate is customer service oriented with an interest or background in art and knowledge about essential oils. They will work well under pressure in a fast paced environment, have the ability to multitask, and can be resourceful and adaptable to new tasks/undertakings by using problem solving skills. We invite the opportunity to develop new activities and classes in a collaborative setting. A flexible schedule is required and must be able to work weekends and holidays. SKILLS AND QUALIFICATIONS: Essential:
Previous experience in hospitality and customer service
Proven ability to interact, in a professional manner, with guests and associates at all levels to explain programs/experiences
Proven ability to represent the Ojai Valley Inn, in a professional manner, in communicating with guests, community, press & media
Solid understanding of needs of luxury traveler and ability to provide related services, activities and amenities to enhance the overall experience at OVI.
Possesses a high degree of imagination and flexibility to produce the best possible outcome in any given situation with regard to guest and associate experiences
Polished, professional and welcoming demeanor. Professional telephone etiquette
Proficiency in Forbes 5 Star Standards.
Reading, writing and oral proficiency in the English Language.
Ability to be certified in CPR/First Aid
Ability to work outdoors in varying weather conditions
Aggressively hospitable
Ability to retain valid information
Interest in constant learning
Exceptional presentation skills
Ability to follow a scripted tour
Ability to perform basic arithmetic.
Exceptional communication skills both written and verbal.
Ability to prioritize and organize work assignments.
Computer proficiency in MS Office (Word and Excel).
Ability to work cohesively as part of a team.
Ability to thrive in a fast paced environment.
Ability to focus attention to detail.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Desirable:
Ability to communicate in a second language.
Experience in hospitality industry in a similar position.
Experience with Reservations systems or programs, Opera & Resort Suites preferred.
Previous experience as tour guide
Knowledge of local attractions, services and suppliers/vendors.
High level of physical fitness
Participation in most local activities
Essential Job Functions – Experience Facilitator (primary): This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Responsible to teach or lead a variety of activities in a manner that is inclusive and engaging to all attendees.
Assist with the planning of special events for groups or families as the opportunity arises
Responsible to offer tours of the Artist Cottage and explanations of the unique facility and programming contained therein
Participate in the research and proposal of supplies and equipment needed to sustain such programs
Attend required resort mandatory meetings.
Responsible to protect the environment of both the Artist’s Cottage & Apothecary to maintain safety and security throughout
Execute Beekeeping and Honey Tasting Tours by providing informative presentations, Q&A and honey tasting
Bike Tours with areas of interest - art, food, history while maintaining a comfortable pace on bike for all guests in attendance.
These tours should be interactive and interesting while using provided script
Maintain the comfort and interest of all guests on tour in accordance with Forbes 5 Star Standards
Provide guests with extensive property and local knowledge
The ability to consistently learn and retain new information
Accurately post charges to guest rooms or proper PM accounts.
Determine guest needs and demonstrate resourcefulness in providing solutions.
Maintain resort knowledge of outlets, events, room locations etc.
Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
