The posting
QUALIFICATION REQUIREMENTS: ESSENTIAL:
Possess a positive, outgoing and friendly Personality.
Ability to follow the OVI standards of Presentation.
Ability to follow the OVI standards of Body Language.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to provide legible written communication.
Ability to work cohesively with other employees as part of a team.
High school graduate.
Demonstrate a high level of computer skills.
Legal ability to work in the US.
Ability to do basic arithmetic.
DESIRABLE:
Ability to communicate in a second language, preferably Spanish.
Experience in a hospitality industry in a similar position.
SKILLS: ESSENTIAL:
Excellent people skills.
Ability to be a clear thinker in pressure situations and exercise good judgment.
Ability to focus attention to detail.
Ability to endure a standing position for an extended period of time while carrying out job duties to standard.
Ability to maintain confidentiality of hotel guests and pertinent Inn information.
Ability to ensure security of guest room access and hotel property.
Ability to work with minimal supervision.
Ability to communicate clearly and effectively.
Ability to think and respond quickly to situations at hand.
Ability to efficiently process and prioritize tasks at hand.
Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Maintain professional appearance, behavior, integrity, and openness to guest and fellow employees.
Ability to remain calm and courteous in demanding and difficult customer situations.
Ability to work evenings and weekends, when business requires.
DESIRABLE:
Previous guest relations training.
JOB FUNCTIONS: ESSENTIAL JOB FUNCTIONS:
Maintain a neat and organized Greeting Gateway at all times.
Wear proper uniform and maintain high standards in regards to personal appearance as outlined in the Employee Handbook and Training Manual.
Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests.
Demonstrate ability to elegantly serve all arriving, stay-over and departing guests.
Make eye contact and smile at all guests as they enter the Hotel property..
Demonstrate ability to greet every guest in an upbeat and positive manner as they approach the Greeting Gateway
Ability to elegantly solicit and use the guest’s name frequently during every conversation.
Ability to identify and welcome return guests via the PMS system.
Demonstrate a thorough knowledge of guest room locations and hotel features.
Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation.
Ability to communicate with arriving guests to discern if they are arriving guests, day guests or returning to the hotel guests.
Will be able to receive guests and verify name by referring to arrival list or iPad for guest name.
Gate Attendant will be able to provide arriving guest with a Rear View mirror pass that will be used to determine if guests returning to the hotel are return guests.
Coordination with the front drive to inform them via telephone or radio that an arriving guest will be arriving at the Front Drive in vehicle as described by Gate Attendant.
Will be able to direct guests to the proper locations around the property.
Will be able to answer questions about events, location of events, dining hours of restaurants, and Spa.
Communicate with Bell Desk/Front desk for break/ meal coverage.
Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction.
Turn over any lost and found items from guest rooms to Security.
Be attentive to all guests, continually serving them to ensure an enjoyable visit.
Demonstrate knowledge of Ojai Valley Inn’s style, practices, culture, terminology, organizational structure, and general philosophy. That Philosophy should be portrayed in the professional appearance, behavior, integrity, and openness to guest and fellow employees.
Come to work as scheduled.
Arrive at your work area at time listed on schedule.
Use telephone procedures as dictated by training manual.
Report accidents immediately to your immediate supervisor.
Respect guest confidentiality.
Train all new hires.
Set an example to all employees and management by continually demonstrating and supporting strong client service standards.
Any other tasks or duties as assigned by management.
SECONDARY FUNCTIONS:
Assist in other areas of Front Drive/ Bell Desk
Attend designated meetings.
Order and Stock supplies needed for the Greeting Gateway
