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Open nowFirst seen 31 hours ago

Studio Manager

OVME37 open roles

Where
Charlotte, NC
Work mode
On site
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Your applicationOpen nowStudio ManagerOVME · Charlotte, NC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OVME's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 31 hours ago

The posting

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

  • Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
  • Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
  • Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
  • Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
  • Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
  • Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
  • Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
  • Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
  • Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
  • Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
  • Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
  • Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

  • 3+ years management experience.
  • Exceptional written and verbal communication skills.
  • Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
  • Social media management experience.
  • Ability to function independently with minimal supervision.
  • Ability to work well independently, in a team environment, and with remote employees.
  • Team player mentality.
  • Strong sense of ownership and urgency.
  • Extremely detail oriented.
  • Self-starter and passion for learning.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Medical CRM/Zenoti experience a plus.
  • Bachelor’s degree or comparable industry experience preferred.

Benefits

  • 15 Days Paid Time Off
  • 13 Paid Holidays
  • Medical, Dental, and Vision coverage
  • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution
  • 401k Employer Match
  • Employee Assistance Program (EAP) Resources
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus
  • Wellhub Membership
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