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Open nowPosted 14 days ago

Junior Technical Customer Support Specialist (Evening Shift)

oxylabs66 open roles

Where
Vilnius
Work mode
Hybrid
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Your applicationOpen nowJunior Technical Customer Support Specialist (Evening Shift)oxylabs · Vilnius
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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 14 days ago

The posting

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

  • Give joy to our customers by solving their queries via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Interpret and finetune the customer success process & performance;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

  • No previous experience required - we’re looking for someone eager to learn and grow;
  • Excellent communication skills in English and Lithuanian;
  • Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
  • Energy to move mountains together with your team;
  • Empathy and understanding - basically showing clients how important they are!
  • A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
  • Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary:

  • Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Up for the challenge? Let’s talk!

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