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Open nowPosted 193 days ago

Mid-Senior Account Manager

oxylabs66 open roles

Where
Vilnius
Work mode
Hybrid
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Your applicationOpen nowMid-Senior Account Manageroxylabs · Vilnius

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  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted 193 days ago

The posting

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Join a fast-growing tech startup Webshare and become a member of newly developing Account Management team. By joining us, you will directly impact the company's success by helping our customers, handling cross-functional team communications and growing together with the us. We promise to provide you with personal career development opportunities and that we will create a successful product altogether.

In this role, you’ll:

  • Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
  • Identify long term account objectives by creating great customer experience.
  • Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
  • Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
  • Be the main product advocate and independently navigate specific technical topics in communication with our customers.
  • Leverage and coordinate internal stakeholders to efficiently resolve client issues.
  • Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
  • Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

Your skills & experience:

  • At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
  • Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
  • Analytical skills and ability to identify account expansion opportunities.
  • Relationships management and problem-solving skills.
  • Negotiation & Objection handling skills.
  • Excellence in written and verbal English communication skills.
  • Experience with a CRM, PowerBI, MixMax systems.
  • Experience with billing procedures.
  • Experience with data analytics.

Salary & Benefits:

  • Gross salary: 2400 - 4000 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
  • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
  • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
  • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
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