The posting
Meet Ozow
Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.
More about this fantastic Ozow position
Support Ozow's integration and activation activities for SME merchants. This role focuses on carrying out basic integrations for SME merchants, monitoring the health of live merchant integrations, and on assisting in resolving integration and configuration issues for SME merchants. The role builds a strong foundation in Ozow's integration processes and technical troubleshooting.
Your role and responsibilities
Monitoring and issue resolution
- Monitor the leakage and misconfiguration report on a regular basis, identifying merchants with integration issues or configuration errors that need attention.
- Check system and integration alerts, triaging issues by urgency and business impact.
- Reconfigure merchant integration settings where misconfigurations or alerts indicate a need for correction, escalating more complex cases to senior team members where required.
- Maintain a log of identified issues, actions taken, and outcomes to support reporting and continuous improvement.
SME merchant activations
- Own the end-to-end integrations for Ozow's SME merchant base, ensuring integrations remain healthy, correctly configured, and performing as expected.
- Diagnose and fix integration and configuration issues for SME merchants, acting as a technical support resource throughout the integration and activation process.
- Perform hands-on technical troubleshooting on SME merchant integrations, escalating unresolved or complex issues to the Integration Project Managers or relevant technical teams.
Stakeholder and merchant engagement
- Act as a supporting point of contact for SME merchants and Activations Specialists on integration and configuration queries.
- Communicate clearly and professionally with merchants and internal stakeholders on the status of issues being investigated or resolved.
Continuous improvement and enablement
- Log recurring technical issues and trends identified through leakage and misconfiguration monitoring or alerts with the Integration Project Manager, to inform process and product improvements.
- Keep integration documentation, checklists, and playbooks for SME merchants up to date.
- Build working knowledge of Ozow's integration processes, tools, and platforms to progress toward more senior integration and enablement responsibilities.
You are an ideal candidate if you have
- A relevant qualification in information technology, computer science, information systems, engineering or a related field, or equivalent practical experience.
- 1 to 3 years' experience in a technical support, integrations, or IT related role.
- Basic understanding of web technologies such as REST APIs and webhooks, with a willingness to develop this further.
- Comfort working with reporting tools, spreadsheets, and ticketing or alerting systems to track and manage issues.
- Basic awareness of compliance and security requirements such as PCI-DSS, KYC and AML, and POPIA data protection obligations as they apply to integration work, with a willingness to build deeper knowledge over time.
- Strong attention to detail, particularly when reviewing reports and identifying configuration issues.
- Good communication skills, with the ability to work supportively alongside Activations Specialists and merchants.
- A proactive and organised approach, able to manage a regular cadence of monitoring and follow-up tasks.
- The ability to pick up new tools, platforms, and technologies quickly.
- Exposure to payments, eCommerce, or financial services (advantageous).
- Exposure to monitoring reports, dashboards, or alerting tools (advantageous).
- Familiarity with eCommerce platforms such as WooCommerce, Shopify or Magento, and/or POS, retail, or billing systems (advantageous).
Your skills and competencies
- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact, driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures, valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth for yourself, your team, and the solutions you build.
- You are a decisive doer who takes initiative, follows through with confidence, and ensures results through courageous, hands-on delivery.
- We value optimism, agility, and the strength to persevere under pressure, balancing performance with positivity, even in challenging environments.
- You are driven and proactive, taking ownership, facing challenges with grit, and consistently pushing for excellence, not just as a participant, but as a catalyst for success.
Your skills and competencies
- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
- You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
- We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
- You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Employee Assistance Programme (EAP)
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
At Ozow, we don't just process payments. We are redefining the future of how money moves. Our promise to our people is simple. Ozow is built for high impact: clear expectations, genuine investment in you, and the room to do work you are proud of. We back you to own what you deliver and how you grow, and we recognise the people who lift others, not just themselves. People are trusted to make decisions and own outcomes, where the growth you create, in yourself and in others, is part of how we succeed together.
Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional? Apply now!
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here!
