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Open nowPosted 2 days ago

Patient Service Representative

Pacific Cancer Care361 open roles

Where
San Antonio, TX
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Your applicationOpen nowPatient Service RepresentativePacific Cancer Care · San Antonio, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pacific Cancer Care's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Pacific Cancer Care postings stay open a median of 5 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 2 days ago

Pacific Cancer Care median: 5 days open

The posting

Why Join Us?

The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics and cutting-edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities. The growth of our organization and our innovative environment to treat and care for patients that have cancer make us a great match for anyone looking to begin or further their career at a company with a mission that truly impacts lives.

Job Description:

Patient Services Representative

Job Summary: Patient Service Specialist

Patient Service Specialist in a medical oncology office is responsible for ensuring the efficient and smooth operation of the front desk area while providing exceptional customer service to patients and visitors. This position involves managing patient check-ins, appointment scheduling, patient records, insurance verification, and facilitating communication between patients, healthcare providers, and staff. The ideal candidate will have a professional and compassionate demeanor, with a strong understanding of oncology procedures and office protocols.

Key Responsibilities:

  • Patient Check-In and Check-Out:Greet patients and visitors with a warm and welcoming attitude. Ensure accurate patient check-in, including verifying demographic and insurance information.
  • Insurance Verification & Billing Support:Verify patient insurance coverage and obtain necessary pre-authorizations for treatments. Collect patient co-pays, deductibles, and other financial information. Assist with ensuring accurate patient data is entered into the system for billing purposes.
  • Patient Records Management:Maintain and update patient records, ensuring all information is accurate and confidential. Ensure proper filing and organization of medical records in compliance with HIPAA regulations.
  • Communication & Coordination:Answer patient calls, address inquiries, and direct calls to the appropriate department or healthcare provider. Act as a liaison between patients, oncologists, and clinical staff to ensure smooth patient flow and timely treatment.
  • Customer Service:Ensure all patients receive a positive experience by providing timely and helpful service. Address patient concerns with empathy and professionalism. Assist with patient education, providing information about office procedures, insurance, and available services.
  • General Office Operations:Maintain a clean and organized front desk and waiting area. Order office supplies and maintain inventory as needed. Assist with other administrative tasks as directed by the Office Manager or practice leadership.

Qualifications:

  • High school diploma or equivalent required
  • Prior experience in a medical office, particularly in an oncology or healthcare setting, is preferred.
  • Familiarity with medical terminology, particularly in oncology, is a plus.
  • Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
  • Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
  • Compassionate, patient-focused, and dedicated to delivering a positive experience for patients.

Work Environment:

This position operates in a busy medical oncology office setting. The Front Desk Specialist will interact regularly with patients, healthcare providers, and administrative staff. The role requires standing, sitting, and computer use for extended periods. A compassionate and positive attitude is essential when working with patients undergoing cancer treatments.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pacific Cancer Care's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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