The posting
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
The Scheduler provides administrative scheduling support to assigned Field Wholesaler and Internal Wholesaler teams by helping secure, confirm, maintain, and update advisor appointments and wholesaler calendars. This role is focused on proactive outreach, accurate calendar management, responsive communication, and disciplined follow-through so sales teams can spend more time deepening advisor relationships and driving business priorities.
This position is located at our Omaha corporate office with 4 days in the office and 1 work from home day per week.
This is a non-licensed administrative role. The Scheduler is not expected to hold FINRA securities licenses, complete product training required for Sales Associates, make product recommendations, or deliver sales presentations. Success in the role requires strong organization, professionalism, attention to detail, comfort making outbound calls, and the ability to create a positive first impression with financial professionals and internal partners.
How you'll help move us forward:
- Calendar and workflow managementKeeps calendars current, flags conflicts early, follows through on changes, and maintains clear visibility into scheduled, pending, and follow-up appointments.
- Communication and professionalismUses a clear, warm, concise communication style with advisors, assistants, Field Wholesalers, Internal Wholesalers, and internal partners.
- Accuracy and documentationCaptures the right details in the right systems, including appointment status, contact information, next steps, and relevant notes.
- Prioritization and ownershipWorks from a daily plan, understands regional priorities, and takes accountability for consistent outreach and follow-through.
- Problem solvingResolves routine scheduling conflicts, adapts to calendar changes, and knows when to escalate issues that need team or manager input.
- Confidentiality and compliance mindsetUnderstands that the role supports a regulated industry and handles information carefully, consistently, and professionally.
The experience you bring:
- High school diploma or equivalent required; college degree or equivalent professional experience preferred.
- Prior experience in scheduling, administrative support, customer service, sales support, call center, appointment setting, or a service-oriented role preferred.
- Strong verbal and written communication skills, including comfort making outbound phone calls and sending concise, professional emails.
- Strong organizational skills with the ability to manage multiple calendars, competing priorities, schedule changes, follow-up items, and detailed records.
- High attention to detail and accuracy when entering appointment details, advisor information, calendar updates, and activity notes.
- Professional phone presence and ability to build rapport with financial advisors, assistants, and internal partners.
- Ability to follow defined processes, scripts, compliance expectations, and escalation paths while exercising sound judgment in day-to-day scheduling decisions.
- Proficiency with Microsoft Outlook, Word, Excel, Teams, and the ability to learn Salesforce and other business tools.
- Ability to maintain confidentiality and handle advisor, client, employee, and business information appropriately.
What makes you stand out:
- Experience using Salesforce, CRM tools, scheduling platforms, shared calendars, or other workflow tracking systems.
- Experience supporting a sales organization, financial services team, wholesaling team, or advisor-facing environment.
- Interest in annuities, life insurance, financial services, or sales support preferred, while recognizing this role is administrative and non-licensed.
- Demonstrated ability to stay composed, flexible, and service-oriented in a fast-paced environment with frequent calendar changes.
- Demonstrated ability to work independently from a daily plan while staying aligned with team priorities and manager direction.
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
