Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 82 days ago

Customer Experience Specialist

Pact Group40 open roles

Where
Melbourne, VIC, Australia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Experience SpecialistPact Group · Melbourne, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pact Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Pact Group postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 82 days ago

Pact Group median: 19 days open

The posting

Company Description

At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by some of Australia's most important industries. Our Large Format Industrial Packaging (LFIP) division provides high-quality industrial packaging solutions, including steel drums and reconditioned packaging products, helping customers improve supply chain performance while supporting a more sustainable future. Joining Pact means becoming part of a business that values innovation, safety, customer partnership and continuous improvement.

Job Description

About this opportunity

Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and act as a key point of contact for customer enquiries, order management, issue resolution and internal sales support. This role plays an important part in delivering outstanding customer experiences while contributing to sales growth and operational excellence.

Your key responsibilities will be to:

  • Manage customer enquiries via phone, email and online platforms.
  • Process customer orders, amendments and delivery requests.
  • Build strong relationships with an assigned customer base.
  • Proactively identify opportunities to increase share of wallet and support revenue growth.
  • Support the sales team with quotes, reporting, pricing updates and customer administration.
  • Liaise with supply chain and manufacturing teams to resolve delivery and service issues.
  • Maintain accurate customer records within Dynamics and SAP.
  • Manage post-sales enquiries including invoices, POD requests, credits and returns.
  • Support Sales & Operations Planning (S&OP) activities and customer forecasting.
  • Conduct customer feedback and NPS activities to enhance service delivery.

Your skills and experience

To be successful in this role, you’ll have:

  • Previous experience in Customer Service, Internal Sales, Customer Experience or Planning.
  • SAP experience is essential.
  • Experience using Dynamics CRM or similar customer management systems.
  • Strong administration skills with excellent attention to detail.
  • Intermediate Microsoft Office skills, particularly Excel and Word.
  • Exceptional communication and relationship-building skills.
  • The ability to manage competing priorities and work collaboratively across multiple teams.
  • A proactive, customer-focused approach with a passion for service excellence

Qualifications

  • Tertiary qualification

Additional Information

Why Join Pact?

  • Join a leading Australian business focused on innovation and sustainability
  • Be part of a supportive, high-performing team
  • Opportunity to grow your career within a large, diverse organisation
  • Make a meaningful impact on customer experience and business performance
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pact Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pact Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pact Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.