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Open nowPosted 4 days ago

Duty Manager

PALAZZO VERSACE DUBAI39 open roles

Where
Dubai, Dubai, United Arab Emirates
Work mode
On site
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Your applicationOpen nowDuty ManagerPALAZZO VERSACE DUBAI · Dubai, Dubai, United Arab Emirates
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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. PALAZZO VERSACE DUBAI postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

PALAZZO VERSACE DUBAI median: 3 days open

The posting

Key Responsibilities:

  • Oversee daily hotel operations during assigned shifts and ensure all departments maintain high service standards.
  • Act as the Manager on Duty and ensure a seamless guest experience throughout the hotel.
  • Handle guest requests, feedback, and complaints professionally and ensure timely resolution.
  • Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other departments to address operational requirements.
  • Monitor hotel presentation, cleanliness, service quality, and compliance with established standards.
  • Support VIP arrivals, special occasions, and other guest requirements.
  • Conduct regular operational checks and address any issues promptly.
  • Lead, guide, and support colleagues during the shift to ensure efficient service delivery.
  • Manage operational incidents and escalate significant matters to senior management when required.
  • Ensure proper shift handovers, communication, and completion of daily reports.

Requirements:

  • Previous experience as a Duty Manager, Assistant Front Office Manager, or similar role in a 5-star hotel.
  • Strong knowledge of hotel operations and luxury hospitality standards.
  • Excellent guest service, communication, and interpersonal skills.
  • Strong leadership, decision-making, and problem-solving abilities.
  • Professional appearance and a positive, guest-oriented approach.
  • Excellent command of English; additional languages are an advantage.
  • Ability to work under pressure and manage multiple priorities.
  • Flexible to work shifts, weekends, and public holidays.
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