Reservations Agent

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property.
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
• Demonstrate experience working in a high volume, high pressure environment.
• Worked in Multi-Cultural environment.
• Display Team work to achieve departmental and organization goals
• Enter all bookings accurately
• Opera knowledge
• Proficient in Microsoft applications
• High level of integrity and customer focus