The posting
Pan-American Life Insurance Group (PALIG) is seeking a detail-oriented Licensing Specialist to join our Contracting & Licensing team. Serving as a critical partner to our sales and distribution organizations, this team is responsible for ensuring agents are properly licensed, contracted, appointed, and positioned for success across our insurance operations. In this role, you will support the end-to-end licensing and contracting process for insurance producers, helping maintain regulatory compliance while delivering an exceptional experience for agents and internal stakeholders.
Working under the guidance of the Manager or Senior Licensing Specialist, you will coordinate licensing, appointments, and producer contracting activities; process and validate required documentation; maintain accurate records within administrative systems; and support ongoing compliance requirements, including Errors & Omissions (E&O) coverage, updating W9's, Anti-Money Laundering (AML) training, and tax documentation. The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment that requires attention to detail and strong problem-solving skills.
Ideally, candidates to be based locally to our Oak Brook, IL. office.
ESSENTIAL FUNCTIONS:
Quality Assurance on New Agent Set Up
- Review and prepare incoming contracts for input into electronic workstream.
- Contact producers for missing documents.
- Follow Contracts & Licensing checklists and workflow items that are required.
- Process a high volume of work within established accuracy and time goals.
Agent Administration & Evidences:
- Review and analyze error notices on new policy applications.
- Notify agents of licensing, E&O, and AML requirements needed to issue policies.
- Advise New Business area of actions to take to resolve error messages.
- Manage and handle items through completion.
Process Agent Licenses & Appointments:
- Performs necessary transactions to process state licensing, including payment of fees to state insurance departments for appointments
Complete Agent Terminations:
- Upon notice of an agent termination, send termination letters, terminate the agent record and state appointments in all systems as required.
Provide Assistance for Basic & Standard Issues:
- Communicate with agents, field force, state insurance departments, and vendors via telephone, correspondence, and electronic communication on standard and non-complex requests and changes.
- Communicate with other departments, including ACS, Marking, and Accounting to carry out tasks directly related to Contracting.
- Ensure adherence to phone service standards and schedule.
Prepare Reports for Management & Agents:
- Maintenance of files including but not limited to appointment submissions, hierarchy changes, name and address changes and updating agent banking information.
- Demonstrate flexibility and responsiveness to the Manager, seek solutions for roadblocks and stumbling blocks, partner with other areas to find efficiencies.
KEY REQUIREMENTS:
- High School diploma, or equivalent; bachelors degree preferred
- 2 years previous experience working within the insurance industry, experience with computer applications
- Life Insurance and appointment & licensing experience preferred
- LOMA 281 and 291 Level 1 preferred
- Bilingual in English and Spanish, highly preferred
KNOWLEDGE, SKILLS & ABILITIES (KSA's:)
- Listening: Practices active listening to understand and learn from what others say.
- Writing/Reading: Understands documents and applies the information to work situations; conveys ideas and facts concisely and accurately in writing; uses language the intended audience understands.
- Attention to Detail: Personal Effectiveness: Accomplishes tasks by focusing on all areas involved; ensures all associated processes and tasks are completed; vigilantly watches over/checks processes and tasks to ensure accuracy.
- Time Management: Effectively manages one’s time to ensure work is completed effectively; coordinates own time in connection with others to avoid conflicts; leverages available resources to maximum efficiency.
- Building Trust: Interact with others in a way that inspires trust, confidence and integrity.
- Teamwork: Work harmoniously with others to get results; responds positively to instructions and procedures; shares information with everyone on a project.
- Service Orientation: Actively looks for ways to help people.
- Computer Applications: Remains current on knowledge of applicable computer applications and basic computer functions. Excellent Microsoft Office Suite skills.
- Contract Administration: Assures assigned functional area operates according to the provisions of all applicable contracts.
- Customer Service: Knowledge of principles and processes for providing customer services, such as customer needs assessment, meeting quality standards for service and evaluating customer satisfaction.
Pan-American Life Insurance Group Offers:
- Comprehensive Compensation Packages (base & bonus) Base pay range $15.40/hour to $21.30/hour, (based on experience) plus annual bonus target of 2%.
- Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.
Who We Are:
Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies - Pan-American Life Insurance Company and Pan-American Assurance Company.
At Pan-American Life, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment that Pan-American Life continues to succeed.
Pan-American Life is an Equal Opportunity Employer/Drug Free Workplace.
