The posting
Job Title: Revenue Operations Overnight Manager Department: Valet Parking Operations Reports directly to: City Manager or Area Manager Schedule: Full Time Status: Exempt Compensation: Salary Position Summary The Overnight Revenue Audit Manager oversees overnight valet revenue operations, ensuring accurate reporting, effective auditing, and strong staff performance. This role manages client and guest relations, maintains compliance with company standards, and ensures secure, efficient parking operations while fostering a positive team environment and supporting client satisfaction. Primary Objective: To ensure the accuracy and security of overnight revenue operations while leading the team in delivering exceptional service, maintaining operational compliance, and supporting client satisfaction through effective auditing, staff management, and seamless overnight valet operations. Duties and Responsibilities: Revenue Management and Audit: Ensures accurate overnight revenue operations by overseeing revenue controls, auditing postings with the front desk, managing overnight reporting, and tracking hot cars to maintain operational accuracy and compliance. Staff Management and Training: Oversee all overnight staff, handling hiring, training, compliance, and performance management while ensuring adherence to company policies. The role focuses on developing team members, supporting internal promotions, and fostering a positive work environment through recognition and staff appreciation initiatives. Communication and Client Relations: ensures clear communication with management, promotes a team-oriented work environment, and proactively resolves client needs to support smooth and successful overnight operations. Operational Oversight: responsible for working 40+ hours on-site during overnight hours (10 PM – 7 AM), conducting regular rounds to all locations to ensure smooth operations. This role ensures all overnight tasks are completed accurately by staff and reviews critical operational details such as employee punch-ins, claimed tips, minimum wage compliance, and car counts on a weekly basis, making any necessary corrections before established deadlines to maintain operational accuracy and compliance. Quality and Service Standards: The Overnight Revenue Audit Manager is responsible for ensuring all overnight associates consistently deliver exceptional customer service, maintain a professional appearance in proper uniform, and strictly follow company procedures and standards. This role also supports overall operations by carrying out additional duties as assigned by the City/Area Manager or Revenue Operations Director to uphold service quality and operational excellence. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred. Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Advanced Client Management Skills: Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships. Strong Analytical and Problem-Solving Abilities: Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy. Managing People: Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success. Effective Training and Leadership Skills: Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites. Excellent Communication and Reporting Skills: Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively. Work Environment: The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public. Physical Demands: Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility 401K – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA): This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
