The posting
Valet Parking Supervisor – Napa, CA Location: Luxury hotels in Napa, CABase Pay Range: $18.40 per hour plus tipsJob Type: Full-time and part-timeSchedule: Day, evening, overnight, weekend, and holiday shiftsStatus: Non-Exempt The posted pay range reflects the base hourly wage Parking Management Company reasonably expects to pay for this position upon hire. The actual starting rate will be within this range and may vary based on property assignment, experience, qualifications, and schedule. If this position is legally eligible to receive gratuities, tips are additional to the stated base wage. Tips vary based on hours worked, property assignment, guest volume, services performed, and customer interactions and are not guaranteed. Supervisors and managers may not participate in employee tip pools when prohibited by applicable law. Join PMC’s Hospitality Leadership Team Parking Management Company (PMC) is hiring a dependable, service-focused Valet Parking Supervisor to help lead daily valet operations at luxury hotels in Napa. In this position, you will coordinate vehicle flow, guide valet attendants, assist guests, and support the Account Manager in maintaining a safe, organized, and professional operation. This opportunity is ideal for someone with strong leadership and customer-service skills who enjoys working in a fast-paced hospitality environment. What You’ll Do
Help supervise daily valet operations and team performance. Coordinate vehicle flow, traffic control, key organization, and vehicle-staging areas. Assign responsibilities and provide clear direction to valet attendants. Lead pre-shift meetings and communicate operational updates. Monitor attendance, breaks, schedules, uniforms, and grooming standards. Coach team members and promote teamwork, accountability, safety, and professional service. Greet guests and resolve questions, concerns, or service issues. Monitor safe driving, vehicle handling, and key-control procedures. Complete incident reports and document vehicle-related concerns promptly. Set up valet equipment and keep supplies stocked and organized. Assist with reviewing time punches, gratuity records, payroll information, and vehicle counts. Communicate staffing, safety, guest-service, and operational concerns to management. Perform valet duties and operate guest vehicles when business needs require.
What We’re Looking For
Valid driver’s license. Motor vehicle record that satisfies PMC’s job-related driving standards. Ability to safely operate automatic-transmission vehicles. Ability to operate manual-transmission vehicles when required by the assigned property. At least one year of supervisory, hospitality, valet parking, or customer-service experience preferred. Strong leadership, communication, and problem-solving skills. Professional appearance and dependable attendance. Ability to remain calm and make sound decisions in a busy environment. Ability to coach employees and reinforce performance and safety expectations. Availability to work assigned days, evenings, overnight shifts, weekends, and holidays.
A high school diploma or GED is preferred. Previous leadership experience in valet parking, hotels, restaurants, parking operations, or customer service is strongly preferred. Physical Requirements and Work Environment This position requires the ability to:
Stand, walk, run, and remain active for extended periods. Enter and exit vehicles frequently. Lift or carry up to 50 pounds. Work indoors and outdoors in varying weather conditions. Work safely around moving vehicles, active traffic, and parking equipment. Use computers, mobile devices, and two-way radios for operational communication and reporting.
Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position. Benefits and Career Growth Eligible employees may have access to:
Medical, dental, and vision insurance 401(k) Paid time off and paid sick leave Paid training Bonus opportunities, when applicable Leadership development and career advancement Tuition assistance of up to $5,250 annually Nationwide employee discounts Supplemental life and critical-illness insurance
Benefits are subject to eligibility requirements, waiting periods, applicable plan documents, and company policies. About PMC Parking Management Company provides hospitality-focused valet parking, self-parking, shuttle, and related services for hotels, resorts, restaurants, healthcare facilities, and event venues nationwide. Learn more at ParkingMgt.com. Employment and Overtime This is a non-exempt position. Employees will receive overtime and other required compensation in accordance with California and federal wage-and-hour laws. Employment with PMC is at will, subject to applicable law. Either the employee or PMC may end the employment relationship at any time, with or without cause or advance notice. Completion of the 120-day introductory period does not alter the at-will employment relationship. California Fair Chance Notice PMC will consider qualified applicants with criminal histories pursuant to the California Fair Chance Act. Applicants do not need to disclose criminal history or participate in a criminal-background check before receiving a conditional offer of employment. Following a conditional offer, any background or motor vehicle record review will be conducted in accordance with applicable state, federal, and local laws. Any potentially disqualifying conviction history will be evaluated individually in relation to the position’s duties, and applicants will receive all notices and opportunities to respond required by law. San Francisco Fair Chance Notice—When Applicable For positions located in San Francisco, PMC will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. Equal Employment Opportunity PMC is an equal opportunity employer. Qualified applicants will receive consideration for employment without discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, reproductive-health decision-making, gender, gender identity or expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other status protected by applicable law. PMC provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs, practices, and observances, as required by law.
