The posting
About Us
What Are We Looking For?
We are looking for a motivated, energetic, and customer-focused BDC Representative to join our award-winning team.
Automotive or BDC experience is a plus, but no previous experience is required. We are especially interested in bilingual candidates who can assist a wider range of customers throughout their vehicle-shopping journey.
Our ideal candidate is dependable, organized, self-motivated, sales-driven, and comfortable communicating with customers by phone, text, and email. We believe strong customer relationships begin with a great first impression, and our BDC team plays an important role in creating that experience.
We focus on building relationships that last, and that begins with our employees. A sign-on incentive may be discussed for the right candidate.
SUMMARY
The BDC Representative is responsible for managing incoming and outgoing customer communications, responding to internet leads, scheduling appointments, following up with prospective customers, and assisting the sales department in creating new sales opportunities.
This position is often the customer's first point of contact with the dealership. The BDC Representative is expected to provide professional, friendly, and timely communication while helping customers take the next step in their vehicle-shopping experience.
The goal of the BDC Representative is to engage customers, build relationships, schedule qualified appointments, and support the dealership's overall sales objectives.
What We Offer
- Opportunity for internal promotion and career growth within the company
- Competitive pay plan
- 401(k) retirement plan options
- Full benefits, including health, dental, vision, and medical coverage
- Voluntary short-term and long-term disability options
- Professional and supportive work environment
- Training and opportunities for continued development
Responsibilities
- Respond promptly and professionally to incoming internet, phone, text, and email leads
- Make outbound calls, texts, and emails to prospective and existing customers
- Schedule appointments for customers to visit the dealership
- Confirm upcoming appointments and follow up with customers who miss scheduled appointments
- Maintain consistent follow-up with customers who are actively shopping for a vehicle
- Answer customer questions regarding vehicle availability, dealership services, hours, and general information
- Gather customer information and identify their vehicle needs and interests
- Communicate customer needs and appointment details clearly to the appropriate sales team members
- Maintain accurate and detailed customer records in the dealership's CRM system
- Complete assigned follow-up tasks and maintain proper CRM activity
- Follow established dealership processes for lead management and customer communication
- Build rapport with customers and provide an outstanding customer experience
- Handle customer questions and objections professionally and confidently
- Assist in re-engaging previous customers and unsold prospects
- Work closely with Sales Managers and Sales Consultants to maximize appointment opportunities
- Meet or exceed established goals for calls, customer contacts, appointments, appointment shows, and other BDC performance standards
- Maintain a professional and positive attitude during all customer interactions
- Report to management regarding lead activity, appointments, customer concerns, and overall performance
Qualifications
- Previous BDC or no BDC experience, customer service, call center, or automotive experience is a plus
- Bilingual candidates are strongly encouraged to apply
- Excellent verbal and written communication skills
- Comfortable communicating with customers over the phone, through text messages, and by email
- Friendly, professional, and outgoing personality
- Strong customer service skills
- Ability to build rapport quickly with customers
- Ability to handle customer objections professionally
- Self-motivated with a strong desire to succeed
- Persistent and comfortable completing consistent customer follow-up
- Strong organizational and time-management skills
- Ability to multitask in a fast-paced environment
- Dependable with a strong work ethic and professional attitude
- Comfortable working independently as well as part of a team
- Basic computer skills and the ability to learn dealership CRM and communication systems
- Ability to learn Microsoft Office and other dealership software
- Must be willing to follow dealership policies and established BDC processes
- Must be willing to submit to a pre-employment drug screening
Our Ideal BDC Representative
Our ideal BDC Representative understands that every phone call, text message, email, and internet inquiry is an opportunity to create a lasting customer relationship.
We are looking for someone who is positive, persistent, professional, organized, and motivated by results. This individual should enjoy communicating with people, assisting customers, setting appointments, and contributing to the success of the entire sales team.
Most importantly, our BDC Representatives are expected to provide every customer with the level of service and professionalism that represents our dealership at its best.
