The posting
Job Summary: Parkway Family KIA is seeking a dedicated and customer-focused Service Advisor to join our team in Kingwood, TX. In this role, you will be the primary liaison between customers and our service department, ensuring an exceptional service experience aligned with Kia and Hyundai standards. Your excellent communication skills and automotive knowledge will help guide customers through vehicle maintenance and repair processes, ensuring their needs are met with professionalism and care.
About Us: Parkway is locally owned and operated. We have been in the Houston area for more than 45 years. We have three locations… Parkway Chevrolet, Parkway Family KIA,and Parkway Family Mazda. We operate elite, state-of-the-art service departments.
Benefits
- Medical, Dental and Vision
- Life and Short-Term Disability
- Continuous Improvement Training
- 401K with Match
- Paid Vacation
- Paid Holidays
- Employee Discounts on Parts, Services and Vehicles
- Opportunities for Growth
Essential Duties
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Supervises all cleaning and prepping of new and used vehicles.
Requirements
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- 2 years Service Advisor experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Valid Driver's License
Ability to commute/relocate:
Kingwood, TX: Reliably commute or planning to relocate before starting work (Required)
Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
