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Open nowPosted 17 days ago

Patient Billing Representative

PathGroup184 open roles

Where
Coppell, TX, USA
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Your applicationOpen nowPatient Billing RepresentativePathGroup · Coppell, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PathGroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. PathGroup postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 17 days ago

PathGroup median: 1 days open

The posting

JOB SUMMARY:

The Patient Billing Representative serves as a subject matter expert and lead resource for patient billing inquires, escalations and issue resolution. This role ensures a positive patient experience while maintaining compliance with billing policies.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

  • Research complex or escalated patient billing inquiries and partner with internal and external resources to resolve.
  • Monitor and research Better Business Bureau inquiries and collaborate with management on response.
  • Audit and review patient billing process for accuracy and completeness.
  • Communicate patient inquiry trends or issues to management and recommend process improvements.
  • Support the department in meeting performance goals for call handling, patient satisfaction, and resolution time.
  • Monitor and triage patient billing inquiries via email or tracking system to ensure timely and accurate resolution.
  • Provide courteous and professional customer service to patients and all internal and external departments.
  • Complete other related duties or special projects as assigned.
  • Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
  • Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

EDUCATION & LICENSURE:

  • High School Diploma or GED is required.

Qualifications:

  • 5+ years of customer service and billing experience, preferably in a healthcare or laboratory setting.
  • Understanding of Explanation of Benefits and patient billing workflows.
  • Strong understanding of insurance claim processing to be able to resolve patient billing inquiries.
  • Excellent oral and written communication skills.
  • Problem-solving skills to research and provide resolution.
  • Knowledge of HIPAA compliance.
  • Proficiency with billing software and MS Office.
  • Ability to work independently and collaboratively.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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