The posting
Turnover Coordinator
Department: Property Management Reports To: Property Manager / Operations Manager FLSA Classification: To Be Determined Employment Status: Full-Time
POSITION SUMMARY
The Turnover Coordinator is responsible for overseeing and coordinating the turnover process of rental properties between tenants. This position ensures that vacant units are properly inspected, cleaned, repaired, and prepared for occupancy in a timely and cost-effective manner. The Turnover Coordinator serves as the primary point of contact between property management, maintenance personnel, contractors, vendors, and other team members to ensure properties are rent-ready and meet company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Property Turnover Coordination
- Coordinate the turnover process for properties following tenant move-outs.
- Schedule and conduct move-out inspections to identify necessary repairs, cleaning, and maintenance.
- Prepare detailed turnover checklists outlining required work for each property.
- Coordinate and schedule contractors, maintenance personnel, cleaning crews, and outside vendors.
- Monitor turnover progress to ensure all work is completed within established deadlines.
- Conduct final inspections to verify that properties meet company standards before being listed or occupied.
- Communicate delays, outstanding repairs, and property concerns to management.
Maintenance and Vendor Management
- Obtain estimates and coordinate approval for necessary repairs and services.
- Communicate work orders and repair requirements to maintenance staff and vendors.
- Monitor vendor performance, work quality, and completion timelines.
- Verify that completed work meets expectations before approving invoices for processing.
- Maintain communication with vendors regarding scheduling, pricing, and outstanding work.
- Escalate significant maintenance concerns or unexpected expenses to management.
Property Readiness and Documentation
- Ensure properties are cleaned, repaired, and ready for prospective tenants.
- Verify that appliances, fixtures, plumbing, electrical components, and other property features are in acceptable working condition.
- Ensure keys, locks, access devices, and other property-related items are accounted for.
- Maintain accurate records of inspections, work orders, vendor invoices, photographs, and turnover expenses.
- Update property management software with turnover status, completed tasks, and outstanding items.
- Maintain organized documentation for each property throughout the turnover process.
Communication and Administrative Responsibilities
- Communicate with property managers regarding upcoming vacancies and turnover priorities.
- Provide regular updates on property status and estimated completion dates.
- Coordinate with leasing personnel to communicate when properties are ready for showings and occupancy.
- Assist with monitoring turnover costs and maintaining expenses within approved budgets.
- Perform administrative duties related to property maintenance and turnover operations.
- Other duties as assigned by management.
PERFORMANCE EXPECTATIONS
The Turnover Coordinator is expected to:
- Complete property turnovers within established company timelines.
- Maintain accurate and up-to-date turnover records.
- Demonstrate effective communication and follow-through.
- Coordinate vendors and maintenance personnel efficiently.
- Identify potential delays or issues and communicate them promptly.
- Ensure properties meet established cleanliness, maintenance, and readiness standards.
- Exercise good judgment when prioritizing repairs and managing expenses.
- Maintain professionalism when interacting with tenants, vendors, employees, and management.
QUALIFICATIONS
- High school diploma or equivalent required.
- Previous experience in property management, maintenance coordination, construction, or a related field preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to coordinate multiple projects and deadlines simultaneously.
- Basic knowledge of property maintenance, repairs, and vendor services.
- Proficiency in Microsoft Office and property management software.
- Strong attention to detail and problem-solving abilities.
- Valid driver's license
PHYSICAL REQUIREMENTS
- Ability to walk through residential properties and conduct inspections.
- Ability to climb stairs, bend, stoop, and navigate properties as needed.
- Ability to occasionally lift or carry supplies and materials.
- Ability to travel between properties and vendor locations as required.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
