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Open nowPosted 11 hours ago

Service Desk Analyst – Windows & MS Office

Pauwels Consulting

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowService Desk Analyst – Windows & MS OfficePauwels Consulting · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pauwels Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 hours ago

The posting

Responsibilities

  • Provide first-line technical support for workstations, mobile devices, and communication tools.
  • Manage day-to-day incident tickets and ensure consistent follow-up as part of a structured support team.
  • Develop and maintain the knowledge base by drafting practical checklists and troubleshooting templates.
  • Collaborate with second and third-line specialists to improve internal procedures and technical documentation.
  • Assist end-users with functional queries related to office productivity suites and collaboration platforms.
  • Participate in the preparation and configuration of IT hardware and materials.

Requirements

  • 5+ years of professional experience in a service desk or technical support team.
  • Proven expertise in Windows workstation troubleshooting and configuration.
  • Advanced proficiency in Microsoft Office tools, including Word, Excel, Outlook, and SharePoint.
  • Practical knowledge of Atlassian Jira and Confluence or similar ticket management and documentation platforms.
  • Demonstrated experience in drafting Standard Operational Procedures (SOP) and technical documentation.
  • You possess a formal educational background in Information Technology.
  • You're well-organized, structured, and punctual in administrative follow-up.
  • You bring a proactive approach to independent problem-solving and investigation.
  • You are a native speaker of Dutch or French with bilingual proficiency in the other and professional working knowledge of English.

Nice to Haves

  • ITIL certification.
  • Experience with Microsoft Teams and mobile phone troubleshooting.
  • Professional experience in other IT functional domains.

Posting text belongs to the employer. Removal requests: contact us.

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