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Open nowPosted 993 days ago

Director of Card Services

Payactiv4 open roles

Pay
$130,000 – $150,000 a year
Where
Milpitas, California
Work mode
Hybrid
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Your applicationOpen nowDirector of Card ServicesPayactiv · Milpitas, California

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Payactiv's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 993 days ago

The posting

Who we are…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

  • Participate and support the card growth plan
  • Card content and collateral including web, app, collateral, and user notifications.
  • Paycard onboarding experience
  • Card IVR and customer service experience
  • Card issues reported at customer service and client support
  • Card reviews and complaints on social media including card declines
  • Paycard business analysis and client QBRs
  • Liaison between Paycard sales, onboarding, and account management

What you need...

  • 10+ years in card management roles
  • Proven ability to thrive in a mid-stage startup
  • A reputation of being trustworthy with integrity and dignity
  • Ability to be agile and aggressive with a positive attitude
  • Be a strategic risk-taker
  • Have a service mindset to support other stakeholders, clients, and cardholders
  • Excellent communication skills both written and verbal
  • Proficient in Google Office suite

What we offer:

· Health, dental and vision insurance

· 401K, traditional and Roth

· Tuition Assistance or Tuition Reimbursement

· Monthly Gym Reimbursement

· Paid time off to volunteer

· Paid Family Leave (California)

· Paid Vacations

· Complimentary office lunches

· Opportunity to grow

· Opportunity to work with a great team committed to making a difference.

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  1. A CV for this posting

    Written against Payactiv's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Payactiv's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Payactiv's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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