Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

IT Monitoring Specialist

paysend10 open roles

Where
Beograd, Serbia
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Monitoring Specialistpaysend · Beograd, Serbia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on paysend's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. paysend postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 72 days ago

paysend median: 1 days open

The posting

About The Role:

Are you passionate about keeping systems bulletproof and ensuring seamless experiences for millions of users worldwide? Paysend is looking for a high-energy, eagle-eyed IT Monitoring Specialist to join our dynamic ROC (Reliability Oversight and Control) team!

In this vital role, you are the front-line guardian of our global platform. Our ROC team acts as the mission control for Paysend, delivering 24/7 monitoring and observability across our entire infrastructure. You won't just be watching dashboards - you’ll be directly safeguarding every single transaction our customers make, ensuring their money transfers are fast, reliable, and frictionless. If you thrive in high-stakes, collaborative environments and get excited about cutting-edge tech and flawless service reliability, we want to hear from you.

What You'll Do (Responsibilities):

  • Work as a member of the 24x7 ROC team on a rotating shift basis
  • Monitor problems and faults, collect diagnostic data, and escalate alerts related to Paysend’s infrastructure and payment services
  • Create incident reports
  • Create War Rooms and coordinate engineers during critical incidents
  • Escalate alerts and ensure problem ownership is correctly assigned
  • Collaborate with engineers and other stakeholders to improve observability efficiency and incident escalation speed
  • Diagnose technical problems using database queries and monitoring tools such as Zabbix, Grafana, OpenSearch, and DotCom
  • Log analysis results in incident reports to help adjacent teams to identify solutions for recurring and critical issues
  • Suggest improvements to system monitoring and response processes
  • Use metrics and incident learnings to reduce noise, improve signal and shorten time-to-detect and time-to-recover
  • Contribute to internal documentation that improves transparency, consistency, security and operational resilience

What You’ll Need To Be Successful In This Role:

  • Ability to work in shifts (12-hour day and night schedule) from our office in central Belgrade
  • English language - B1 level or higher
  • Knowledge of Windows and Linux operating systems; basic level skills in operating system administration
  • Troubleshooting skills
  • Familiarity with basic networking concepts: TCP/IP, HTTP and other common Internet protocols
  • Ability to write basic SQL queries
  • Basic experience working with virtualization/containerization
  • General knowledge of monitoring concepts
  • Experience with monitoring tools like Zabbix and Grafana
  • Experience with ITSM systems like Jira and Confluence
  • Ability to react quickly in case of emergencies
  • High level of responsibility and attention to detail
  • Familiarity with datacenter equipment and modern computer components
  • Very strong analytical and problem-solving skills
  • Self-organized and proactive approach with excellent communication skills
  • Ability to handle multiple priorities successfully and ability to handle stressful situations during critical incidents

Would Be Considered a Plus:

  • IT-related certifications
  • Knowledge of scripting languages: JavaScript, Python, Bash / sh, etc.
  • Experience working with APIs
  • Understanding of an IT product deployment process
  • Practical experience working with Docker / Kubernetes

Why Join Paysend?

  • Make a Global Impact:

Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.

  • Own Meaningful Outcomes:

We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.

  • Grow with Us:

As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.

  • Collaborate with Exceptional People:

Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.

  • Move Fast and Make Things Happen:

We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.

  • Be Part of Our Journey:

We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against paysend's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on paysend's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    paysend's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.