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Open nowFirst seen 4 days ago

Channel and Innovation lead – Digital Payments

PayTech Nexus Ltd144 open roles

Where
Casablanca, Morocco
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Your applicationOpen nowChannel and Innovation lead – Digital PaymentsPayTech Nexus Ltd · Casablanca, Morocco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PayTech Nexus Ltd's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PayTech Nexus Ltd postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

PayTech Nexus Ltd median: 2 days open

The posting

Job Title: Channel and Innovation lead – Digital Payments

Employment type: Contract (On-site)

Contract length: 12 months

Location: Casablanca, Morocco

PURPOSE OF THE PROJECT

Orchestrate a consistent customer experience across digital and assisted channels while establishing an innovation pipeline and test-and-learn culture for the new digital bank.

Core Responsibilities and Accountabilities:

  • Define orchestration principles across mobile app, web, notifications, chatbot, call center, branches, ATMs, kiosks, and other relevant channels.
  • Ensure customer journeys are coherent, simple, and aligned with the digital bank value proposition across self-service and assisted touchpoints.
  • Identify journey breaks and coordinate cross-channel improvements with Product, Business, Marketing, Technology, Operations, and Support teams.
  • Contribute to the design and optimization of priority journeys such as onboarding, login, accounts, cards, payments, savings, support, complaints, activation, and usage.
  • Build and manage an innovation pipeline covering new features, personalization, gamification, self-service, marketplace concepts, financial wellness, and other value-added services.
  • Launch pilots, apply MVP and test-and-learn methods, measure customer and business impact, and scale high-potential innovations into the product roadmap.
  • Define and monitor channel and journey KPIs such as adoption, active usage, conversion, completion, drop-off, satisfaction, incidents, platform availability, and feature uptake.
  • Promote collaborative ways of working and a continuous-improvement culture across functions.

Knowledge and Experience:

  • 8-12 years of experience in digital channels, customer journeys, innovation, product management, or transformation.
  • Proven experience orchestrating omnichannel customer experiences across web, mobile, ATM/kiosk, call center, and assisted channels.
  • Strong innovation, experimentation, customer-experience, and cross-functional leadership capability.
  • Experience establishing or leading a center of excellence is advantageous.
  • The ability to work onsite in Morocco throughout the assignment.

Mandatory Skills:

  • Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).
  • Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
  • Regional experience, including working in a faced-paced matrix organisation.
  • Excellent written and verbal communication; English, French and/or Arabic capability is advantageous.

Preferred Skills:

  • The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
  • Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
  • An understanding of regional regulations across financial services or payment networks.
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