Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 45 hours ago

Loyalty Operations Manager

PayTech Nexus Ltd144 open roles

Where
Muscat, Oman
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLoyalty Operations ManagerPayTech Nexus Ltd · Muscat, Oman

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PayTech Nexus Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. PayTech Nexus Ltd postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

PayTech Nexus Ltd median: 2 days open

The posting

Job Title: Loyalty Operations Manager

Term: 12 months- renewable

Location: Muscat, Oman

Division: Customer Experience/ Loyalty Operations

Reports to: Head of Loyalty Operations

Relevant experience: 4-7 years in loyalty operations, customer experience, or service delivery within consumer facing industries.

Mandatory requirements:

  1. Hands on experience supporting or running consumer loyalty program operations
  2. Direct exposure to earn/burn mechanics, expiry, tiers, rewards, campaigns, and exception handling
  3. Proven experience owning or supporting operational SOPs, including dispute handling, service recovery, ad escalation processes.
  4. Strong background in operations, customer experience, or service delivery within a consumer business
  5. Experience training frontline and support teams and supporting operational change during launches or revamps
  6. English Language (Arabic is a plus)
  7. Immediately Available

Purpose of Project

You will play a critical role in ensuring the successful launch, operational readiness, and ongoing performance of a large-scale customer loyalty program across digital and assisted channels. This role focuses on translating loyalty design into seamless day-to-day operations, enabling frontline teams, and ensuring consistent, high quality customer experiences. As a key operational owner, you will drive process excellence, resolve real-time issues, and continuously improve program execution- providing a strong platform for customer engagement, retention, and long-term value creation.

Key Activities:

  • Operational readiness and validation (30%)- Validate loyalty program rules, including earn/burn, expiry, and exception handling, to ensure operational feasibility across all channels
  • Go-live and stabilisation support (25%)- Support launch activities, hypercare, reconciliation, and post-launch stabilisation.
  • Training and enablement (15%)- Co-develop and deliver role-based training and ensure effective rollout to frontline and support teams.
  • Day-to-day operations support (20%)- Manage ongoing loyalty operations, including offer updates, partner changes, and rule clarifications.
  • Stakeholder coordination (10%)- Collaborate with cross-functional teams to resolve operational issues impacting customer experience.

Knowledge and Experience

  1. Deep understanding of loyalty program operations, including earn/burn logic, rewards, and partner models
  2. Experience in consumer-facing industries (telecommunications, banking, or retail preferred)
  3. Familiarity with CRM systems, loyalty platforms, and rules-based engines.
  4. Strong Operational excellence mindset, including SOP design, process optimisation, and risk control.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against PayTech Nexus Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PayTech Nexus Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    PayTech Nexus Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.