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Open nowPosted yesterday

Desktop Support Specialist (m/f/d)

pciservices272 open roles

Where
Grossbeeren, GER
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Your applicationOpen nowDesktop Support Specialist (m/f/d)pciservices · Grossbeeren, GER

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. pciservices postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted yesterday

pciservices median: 14 days open

The posting

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

About the Role

We are seeking a customer-focused Desktop Support Specialist II to provide technical support to end users and assist with the maintenance of local IT infrastructure and cybersecurity systems. Reporting to the Manager, Desktop Support, you will troubleshoot hardware, software, network, and security issues, manage service requests, and collaborate with IT infrastructure and cybersecurity teams to ensure reliable, secure, and efficient IT operations.

Key Responsibilities

  • Provide day-to-day technical support to end users, managing service requests and resolving hardware, software, and connectivity issues.
  • Install, configure, and maintain computers, laptops, mobile devices, printers, applications, and related IT equipment.
  • Support user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources.
  • Assist with first-level server, network, and infrastructure troubleshooting, coordinating with relevant IT teams and third-party service providers.
  • Provide first-line cybersecurity support, including endpoint protection, MFA, phishing investigations, and the identification and escalation of potential security incidents.
  • Support IT asset management, procurement, backup operations, system upgrades, and infrastructure implementations.
  • Maintain accurate documentation of incidents, resolutions, and procedures in ticketing and knowledge management systems.
  • Ensure compliance with IT security policies, access controls, and applicable regulatory requirements.
  • Deliver professional customer service, educate users on IT and cybersecurity best practices, and escalate complex issues appropriately.

Qualifications and Skills

  • Bachelor’s degree in an IT-related field or equivalent experience in helpdesk or desktop support.
  • Practical experience with computer hardware, software installation, configuration, and troubleshooting.
  • Basic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, and Active Directory.
  • Experience supporting Microsoft Office, Windows operating systems, mobile devices, and network connectivity.
  • Basic knowledge of IT infrastructure, user account administration, and endpoint security solutions.
  • Strong analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands and work independently or as part of a team.
  • Excellent communication, customer service, documentation, and reporting skills in German and English
  • High level of integrity, attention to detail, and ability to perform effectively under pressure.

Desirable: Knowledge of cybersecurity operations, IT infrastructure support, and Good Manufacturing Practice (GMP) requirements.

(GER)

Desktop Support Specialist II (m/w/d)

Über die Position

Wir suchen einen serviceorientierten Desktop Support Specialist II (m/w/d) zur Unterstützung unserer Endanwender sowie zur Mitwirkung bei der Betreuung und Wartung der lokalen IT-Infrastruktur und Cybersicherheitssysteme. In dieser Position berichten Sie an den Manager Desktop Support und sind für die Fehleranalyse und Behebung von Hardware-, Software-, Netzwerk- und Sicherheitsproblemen verantwortlich. Sie bearbeiten Supportanfragen und arbeiten eng mit den IT-Infrastruktur- und Cybersicherheitsteams zusammen, um einen zuverlässigen, sicheren und effizienten IT-Betrieb zu gewährleisten.

Hauptaufgaben

  • Bereitstellung des täglichen technischen Supports für Endanwender sowie Bearbeitung und Lösung von Supportanfragen zu Hardware, Software und Netzwerkverbindungen.
  • Installation, Konfiguration und Wartung von Computern, Laptops, mobilen Endgeräten, Druckern, Anwendungen und weiterer IT-Ausstattung.
  • Unterstützung bei der Verwaltung von Benutzerkonten, Zugriffsberechtigungen, E-Mail-Diensten, Active Directory, Microsoft Office, VPN-Verbindungen, WLAN und gemeinsam genutzten IT-Ressourcen.
  • Unterstützung bei der Fehleranalyse und Behebung grundlegender Probleme mit Servern, Netzwerken und der IT-Infrastruktur sowie Koordination mit zuständigen IT-Teams und externen Dienstleistern.
  • Bereitstellung von technischem Erstsupport im Bereich Cybersicherheit, einschließlich Endpoint-Schutz, Multi-Faktor-Authentifizierung (MFA), Untersuchung von Phishing-E-Mails sowie Identifizierung und Eskalation potenzieller Sicherheitsvorfälle.
  • Unterstützung bei der Verwaltung des IT-Anlagenbestands, der Beschaffung von IT-Ausstattung, Datensicherungen, Systemaktualisierungen und der Umsetzung von Infrastrukturprojekten.
  • Sorgfältige Dokumentation von Störungen, Lösungen und Arbeitsabläufen in Ticketing- und Wissensmanagementsystemen.
  • Sicherstellung der Einhaltung interner IT-Sicherheitsrichtlinien, Zugriffsregelungen und geltender regulatorischer Anforderungen.
  • Gewährleistung eines professionellen Anwenderservices, Vermittlung von Best Practices zur IT-Sicherheit und angemessene Eskalation komplexer Problemstellungen.

Qualifikationen und Kenntnisse

  • Abgeschlossenes Studium im IT-Bereich oder eine vergleichbare Qualifikation durch einschlägige Berufserfahrung im Helpdesk- oder Desktop-Support.
  • Praktische Erfahrung mit Computerhardware, Softwareinstallation, Konfiguration und Fehlerbehebung.
  • Grundkenntnisse in Netzwerktechnologien und -protokollen, insbesondere TCP/IP, DHCP, DNS und Active Directory.
  • Erfahrung im Support von Microsoft Office, Windows-Betriebssystemen, mobilen Endgeräten und Netzwerkverbindungen.
  • Grundkenntnisse in der IT-Infrastruktur, Benutzerkontenverwaltung und bei Endpoint-Sicherheitslösungen.
  • Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise.
  • Fähigkeit, konkurrierende Prioritäten selbstständig zu organisieren und sowohl eigenständig als auch im Team effektiv zu arbeiten.
  • Sehr gute Kommunikationsfähigkeiten sowie sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
  • Ausgeprägte Serviceorientierung sowie gute Dokumentations- und Berichtskompetenz.
  • Hohes Maß an Integrität, Genauigkeit und Verantwortungsbewusstsein sowie die Fähigkeit, auch unter Zeitdruck effektiv zu arbeiten.

Wünschenswert: Kenntnisse im Bereich Cybersicherheit, IT-Infrastruktur und der Anforderungen der Guten Herstellungspraxis (Good Manufacturing Practice, GMP).

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

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