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Open nowPosted 7 days ago

Customer Service Representative

Peak Technologies48 open roles

Where
9066 Rue Pascal-Gagnon, Saint-Léonard, QC H1P 2X4, Canada
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Your applicationOpen nowCustomer Service RepresentativePeak Technologies · 9066 Rue Pascal-Gagnon, Saint-Léonard, QC H1P 2X4, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Peak Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Peak Technologies postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 7 days ago

Peak Technologies median: 19 days open

The posting

JOB SUMMARY & SCOPE This role involves working closely and collaboratively with assigned vendors, processing and monitoring sales orders and quotes using NetSuite, and supporting business development and pipeline activities to accelerate growth. The ideal candidate is a positive, energetic, self-starter and proactive problem solver with exceptional communication skills and meticulous attention to detail. As a team player, the candidate will cultivate productive working relationships within the organization and demonstrate good judgment in various situations. Strong written and verbal communication, administrative and organizational skills, and the ability to balance multiple priorities are essential. Success in this entrepreneurial environment requires a focus on mission and results.

KEY ACCOUNTABILITIES

Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales and internal team. Provide responsive customer service while administering sales support. Be a problem solver. Provide recommendations and options to help resolve issues. Execute based on established processes. Demonstrate active listening skills. Be curious and willing to ask questions to delve deeper into the customer's needs. Be hypersensitive to details when writing, processing and verifying information and data. Personal motivation and ability to manage ambiguity while asking questions to understand. Easily manage multiple projects, clients and interruptions. A strong, proven work ethic, high energy and exceptional organizational skills. Analytical ability to gather and summarize data. Demonstrate a strong sense of emotional intelligence. Be able to build relationships and communicate effectively with a range of personalities and cultures. Demonstrate quantitative analysis and critical thinking skills. Work effectively and efficiently under pressure and stress whilst maintaining a calm and professional attitude.

EDUCATION + EXPERIENCE + KEY TRAITS

Degree in business or related field. Experience in lieu of a diploma will be considered. Previous office administration experience is helpful. Time management and ability to meet deadlines. Strong organizational skills and ability to multitask. Solve problems and make decisions. Proactivity and autonomy. Demonstrated mastery of the Microsoft suite, particularly Outlook, Word, Excel and Teams.

TYPICAL PERFORMANCE TARGETS

SERVICE DELIVERY: Sustained, measured excellence in project & process delivery COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

Primary language used in daily operations is French. Additional primary company languages include English, Spanish, and Dutch. Read and interpret documents, procedure manuals and various correspondence from both internal and external Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization

SUPERVISION

Role is not responsible for supervising direct or indirect reports

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making

REASONING ABILITY

Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to follow detailed instructions and utilize existing resources to solve problems

WORKING RELATIONSHIPS

Sales Operations Support Manager Assigned Sales Team

PHYSICAL REQUIREMENTS

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Lift Up to 25lbs

X

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  1. A CV for this posting

    Written against Peak Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Peak Technologies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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