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Open nowPosted 14 hours ago

Repair Technician 1

Peak Technologies44 open roles

Where
13431 SW 131 St, Miami, FL 33176, USA
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Your applicationOpen nowRepair Technician 1Peak Technologies · 13431 SW 131 St, Miami, FL 33176, USA
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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted 14 hours ago

The posting

JOB SUMMARY & SCOPE 

Failure Diagnostic, Troubleshooting, and Repair/Replacement of Faulty Components in Electronic Equipment. Responsible for ensuring sufficient resources are made available to achieve of requirements of the policy, and for reviewing progress against objectives and programs. Respond to QMS. 

KEY ACCOUNTABILITIES 

All employees are responsible for ensuring that quality issues and customer satisfaction arising from their own activities are managed according to customer requirements, the quality policy and DBK procedures.  Repair and Maintenance of electronic equipment such as: Barcode Readers, Mobile Computers, POS Machines, Fusers, Printers, etc. Replacement of Certain Faulty Components such as: connectors, cables, fuses, etc. (Level I Technicians have limited use of soldering equipment and are not allowed to replace critical components unless in close supervision of a Level II/III technician or a supervisor. Replacement of Cosmetics deemed to be worn out or unacceptable based on Peak Technologies’ quality guidelines. Software and Firmware update to electronic equipment. Maintain Cost-Effective levels through the use of good practices, judgment and utilization of time, equipment and inventory of new/used parts.  Minimize and decrease Repeat-Repairs. Record Entry for repaired devices into Peak Technologies Tech Parts Inventory System. Maintain a clean and organized work area.  

EDUCATION + EXPERIENCE + KEY TRAITS 

Technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. Associate degree and/or 2-4 years of equivalent work experience in field service or similar industry Certification in information technology or process improvement training desired. Operate within division or department policy guidelines using nearly independent judgment in achieving assigned objectives.  Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Escalate issues discovered while performing required tasks.  Prioritize and handle multiple tasks simultaneously. Basic computer skills are required. Self-starter and motivated to perform effectively during times of high demand. Use and understanding of test/lab equipment such as Voltmeters, Power Supplies, Bench Tools, Soldering Equipment, etc Assembly and disassembly of electronic equipment Troubleshooting of electronic equipment Exposure to limited amounts of noise.

TYPICAL PERFORMANCE TARGETS 

SERVICE DELIVERY:  Sustained, measured excellence in project & process delivery COST TO SERVE:  Sustained, measured excellence in delivery efficiency with expected continuous improvement INNOVATION:  Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS 

Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. Read and interpret documents, procedure manuals and various correspondence from both internal and external. Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION 

Role does not involve management of employees

DECISION MAKING + REASONING 

Able to take accountability and responsibility for business target delivery and decision making 

WORKING RELATIONSHIPS 

Able to take accountability and responsibility for business target delivery and decision making

PHYSICAL REQUIREMENTS

Activity 

Amount of Time 

 

None 

Under 1/3 

1/3 to 2/3 

Over 2/3 

Stand 

 

X 

 

 

Walk 

 

X 

 

 

Sit 

 

 

 

X 

Use hands to finger, handle, or feel 

 

 

 

X 

Reach with hands and arms 

 

 

X 

 

Climb or balance 

 

X 

 

 

Stoop, kneel, crouch, or crawl 

 

X 

 

 

Talk or hear 

 

 

 

X 

Lift Up to 50lbs 

 

 

X 

 

 

Técnico de Reparación RESUMEN Y ALCANCE DEL PUESTODiagnóstico de fallas, solución de problemas y reparación o reemplazo de componentes defectuosos en equipos electrónicos. Responsable de asegurar que existan los recursos suficientes para cumplir con los requisitos de la política de calidad, así como de revisar el progreso en relación con los objetivos y programas establecidos. Atender temas relacionados con el Sistema de Gestión de Calidad (QMS). RESPONSABILIDADES CLAVE:

Todos los empleados son responsables de asegurar que los problemas de calidad y la satisfacción del cliente derivados de sus actividades se gestionen conforme a los requisitos del cliente, la política de calidad y los procedimientos de DBK. Reparación y mantenimiento de equipos electrónicos como lectores de códigos de barras, computadoras móviles, máquinas de punto de venta (POS), fusores, impresoras, etc. Reemplazo de ciertos componentes defectuosos como conectores, cables, fusibles, etc. (Los técnicos de Nivel 1 tienen un uso limitado del equipo de soldadura y no pueden reemplazar componentes críticos sin la supervisión directa de un técnico Nivel II/III o un supervisor). Sustitución de partes estéticas que se consideren desgastadas o inaceptables según las directrices de calidad de Peak Technologies. Actualización de software y firmware en equipos electrónicos. Mantener niveles de operación rentables mediante el uso adecuado del tiempo, equipo y piezas nuevas/usadas, aplicando buenas prácticas y criterio. Minimizar y reducir las reparaciones repetidas. Registrar dispositivos reparados en el sistema de inventario técnico de Peak Technologies. Mantener el área de trabajo limpia y organizada.

EDUCACIÓN + EXPERIENCIA + CARACTERÍSTICAS CLAVE:

Formación técnica en dispositivos electromecánicos como impresoras, kioscos/cajeros automáticos, o experiencia equivalente. Se prefiere título técnico (nivel asociado) y/o de 2 a 4 años de experiencia laboral equivalente en servicio de campo o industria similar. Se valoran certificaciones en tecnologías de la información o capacitación en mejora de procesos. Capacidad para operar dentro de las políticas del departamento o división, utilizando juicio casi independiente para alcanzar los objetivos asignados. Leer e interpretar documentos como normas de seguridad, instrucciones de operación y mantenimiento, y manuales de procedimientos. Aplicar sentido común para ejecutar instrucciones escritas, orales o en formato de diagrama. Escalar cualquier problema detectado durante la realización de tareas. Priorizar y manejar múltiples tareas al mismo tiempo. Se requieren conocimientos básicos de computación. Ser proactivo y tener motivación para rendir eficazmente durante períodos de alta demanda. Uso y conocimiento de equipos de prueba/laboratorio como voltímetros, fuentes de poder, herramientas de banco, equipo de soldadura, etc. Ensamblaje y desensamblaje de equipos electrónicos. Diagnóstico y solución de problemas en equipos electrónicos. Exposición limitada a niveles bajos de ruido.

OBJETIVOS DE DESEMPEÑO TÍPICOS:

ENTREGA DE SERVICIO: Excelencia sostenida y medida en la ejecución de proyectos y procesos. COSTO DE SERVICIO: Eficiencia sostenida y medida en la entrega, con mejoras continuas esperadas. INNOVACIÓN: Avances significativos en seguridad, calidad y/o costos.

HABILIDADES LINGÜÍSTICAS:

El idioma principal utilizado en las operaciones diarias es el inglés. Otros idiomas principales en la empresa incluyen español, francés y neerlandés. Capacidad para leer e interpretar documentos, manuales de procedimientos y correspondencia interna y externa. Habilidad para comunicarse de manera efectiva, tanto individualmente como ante grupos de clientes externos o empleados de diversos niveles dentro de la organización.

SUPERVISIÓN:

Este puesto no implica la supervisión de empleados.

TOMA DE DECISIONES Y RAZONAMIENTO:

Capacidad para asumir responsabilidad y tomar decisiones orientadas al cumplimiento de los objetivos del negocio.

RELACIONES LABORALES:

Relación directa con el equipo de gestión de Peak Technologies.

REQUISITOS FÍSICOS:

Actividad

Tiempo

 

Ninguna

Menos 1/3 

De 1/3 a 2/3 

Más de 2/3 

Permanecer de pie

 

X 

 

 

Caminar

 

X 

 

 

Sentarse

 

 

 

X 

Usar las manos para manipular, tocar o sentir

 

 

 

X 

Alcanzar con las manos y brazos

 

 

X 

 

Subir o mantener el equilibrio

 

X 

 

 

Agacharse, arrodillarse, ponerse en cuclillas o gatear

 

X 

 

 

Hablar o escuchar

 

 

 

X 

Levantar hasta 50 libras (~23 kg)

 

 

X 

 

 

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