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Open nowPosted 3 days ago

Apprentice, Portfolio Management

Pearson363 open roles

Where
Bangalore, Karnataka, India
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Your applicationOpen nowApprentice, Portfolio ManagementPearson · Bangalore, Karnataka, India

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pearson's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Pearson postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 3 days ago

Pearson median: 10 days open

The posting

Job Description

Key Responsibilities

Platform setup & implementation

  • Assist with institution and account setup, provisioning, and basic configuration activities on digital learning platforms under supervision.
  • Support trials, activations, and onboarding activities for new institutions by following defined processes and checklists.
  • Help with content ingestion, access code generation, title mapping
  • Learn platform workflows and common implementation scenarios through hands-on support activities.

Reporting, dashboards & analytics

  • Learn to build, update, and maintain usage reports, trackers, and dashboards with support from the team.
  • Maintain reporting cadences such as daily, weekly, fortnightly, monthly, and ad hoc updates as required.
  • Support data checks by validating key fields such as ISBN, institute name, tenure, licence balance, title mapping, and access status.
  • Assist in preparing simple summaries and status updates for internal review discussions.

Support & coordination

  • Provide first-level support coordination for learner and institution requests by gathering required information and documenting updates.
  • Support escalation follow-ups by tracking progress, coordinating with relevant owners, and documenting updates until closure.
  • Route requests to the appropriate owner or team where specialist input or approval is required.
  • Prepare, update, and maintain user manuals, process notes, and support materials for recurring activities.

Learning Objectives

  • Develop a working understanding of digital learning platform setup, access management, and customer onboarding workflows.
  • Build confidence in using business tools such as Excel, PowerPoint, OneCRM, Smartsheet, and reporting templates.
  • Learn how to coordinate across sales, support, implementation, and operations teams to resolve routine requests.
  • Strengthen professional communication, documentation, attention to detail, and stakeholder follow-up skills.

Critical Controls

As part of supervised support activities, the apprentice should learn to check and validate the following before a request is marked complete:

  • ISBN, institute name, tenure, access codes, title mapping, and access confirmation.
  • Licence balance, duplicate IDs, level or batch mapping, and correct entitlement details.
  • Any open dependency that requires confirmation from a senior colleague or the relevant owner.

Systems & Tools

Excel · PowerPoint · OneCRM · Smartsheet · Digital learning platforms · Internal reporting templates

Candidate Profile

  • Graduate or early-career candidate with an interest in digital products, customer support, technology operations, or education technology.
  • Basic working knowledge of Excel and PowerPoint; willingness to learn reporting tools and operational systems.
  • Clear written and verbal communication skills for support coordination, documentation, and stakeholder updates.
  • Organised, detail-oriented, and able to follow defined processes, checklists, and reporting timelines.
  • Collaborative mindset with a willingness to ask questions, learn from feedback, and support team priorities.

Expected Outcomes from the Apprenticeship

  • Practical exposure to digital learning platform implementation and support operations.
  • Improved ability to manage task trackers, prepare simple reports, and communicate request status clearly.
  • Better understanding of customer onboarding, access enablement, entitlement validation, and cross-functional coordination.
  • Readiness to take on more complex operational responsibilities with experience and continued guidance.
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