Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 30 hours ago

Customer Support Manager

Peec AI29 open roles

Pay
€55,000 – €70,000 a year
Where
Berlin
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support ManagerPeec AI · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Peec AI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Peec AI postings stay open a median of 27 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 30 hours ago

Peec AI median: 27 days open

The posting

About Peec AI

AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.

Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.

About the role

We’re looking for a Customer Support Manager to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.

What you’ll do

- Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high

- Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs

- Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams

- Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

- Onboarding new colleagues to our support processes and helping them with day-to-day questions

- Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day

- Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

What we’re looking for

- 2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup

- Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain

- A self-driven, AI-native problem-solver who knows how to get shit done

- Clear and warm communication skills - whether over email, chat, or live calls

- English and German language fluency

Bonus Points

- Exposure to customer support automation & reporting

- Basic SEO/GEO skills and first touchpoints with tools in that space

- Experience working in a high-growth, venture-backed startup environment

What we offer

- Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups

- Regular team events and offsites

- Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside

- Paid Meal and Uber rides home when working late

- One of the most beautiful office spaces and work environments in Berlin

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Peec AI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Peec AI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Peec AI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.