Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 38 days ago

VIE - Customer Experience (based in Miami)

Pelico16 open roles

Where
Miami
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowVIE - Customer Experience (based in Miami)Pelico · Miami

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pelico's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Pelico postings stay open a median of 11 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 38 days ago

Pelico median: 11 days open

The posting

ABOUT PELICO

Traditional industrial manufacturing systems were built for predictability. Supply chains no longer are. Today, real-time data is buried in legacy tools that weren't designed for constant disruption. By the time an issue surfaces, it has already snowballed, sending everyone into firefighting mode. Pelico exists to close the gap between production plans and the daily reality on the factory floor.

We've built the manufacturing orchestration platform trusted by the world's most complex industrial operations : companies like Airbus, Boeing, Safran, Eaton, and Cartier. Our AI connects fragmented supply chain, production, and quality data into a single live operational picture — then puts AI agents to work anticipating disruptions, simulating recovery options, and keeping every team aligned before small problems become expensive ones.

Founded in 2019 and backed by General Catalyst, 83North, and Serena, we've raised $72M and are growing fast — 300% year-over-year revenue growth, deployed in 15+ countries, and supporting factories worldwide. We're headquartered in Paris, with offices in Miami, London and Amsterdam, and we're just getting started.

This is a rare chance to join a company that's redefining an industry that hasn't been disrupted in decades — from the inside.

WHAT YOU'LL DO

- Drive End-to-End user adoption: Own post-onboarding platform adoption across enterprise factory sites, helping plant managers and operational teams translate live supply chain data into daily routine habits.

- Lead client governance & value reviews: Prepare and execute data-driven weekly or monthly governance reviews covering platform SLAs, usage metrics, feature upgrades… to build trust with key client stakeholders.

- Master technical Troubleshooting ( Level 2 Support ): Conduct hands-on technical investigations (using SQL, VMs, Grafana for monitoring ) to qualify incidents, identify and correct data anomalies, and route actionable feedback to Product and Engineering.

- Deliver proactive user training: Identify weak signals in platform usage (e.g., unused routine columns, low-activity teams) and proactively deliver custom training sessions and reference guides to eliminate user knowledge gaps.

- Champion the Customer Voice: Translate client pain points and feature requests into clear Customer Insights (CIs) to directly influence Pelico’s product roadmap and deployment strategy.

- Support Operational Rotations & Reliability: Participate in team monitoring rotations, release testing cycles, and incident management syncs to ensure uninterrupted platform performance and strict SLA adherence.

ABOUT YOU

- VIE Eligibility: Eligible for the French Business France VIE program (European Economic Area citizen, under 28 years old at the start of the mission).

- Education & Background: Master’s degree in Industrial Engineering, Supply Chain Management, Computer Science, Operations, or a related technical/analytical field.

- Relevant Experience: 1–2 years of experience (including internships/apprenticeships) in Customer Success, Technical Support, CX Operations, or Supply Chain Consulting in a B2B SaaS or industrial environment.

- Analytical & Technical Aptitude: Comfortable working with data sets, querying databases, SQL and leveraging tools like Intercom, Zendesk, HubSpot, ServiceNow Metabase, Grafana, Git …

- Communication & Mobility: Excellent written and verbal communication skills in English ; adaptable and excited about a dual-location experience in Paris and Miami.

- You actively embrace AI tools as part of how you work — curious about what’s possible and quick to adopt new ways of working smarter and faster.

- Hands-on experience with AI-assisted workflows — whether for writing, research, analysis, coding, or productivity — and a genuine interest in staying at the frontier of what these tools can do.

- [Optional / Plus]: Prior experience or interest in manufacturing, aerospace & defense, supply chain management, or ERP systems.

- [Optional / Plus]: Experience studying or working in an international or cross-border business environment.

Pelico is an equal opportunity employer. We're committed to building a diverse team and an inclusive environment where everyone can do their best work.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pelico's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pelico's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pelico's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.