The posting
Job Description
Service Technician - Greater Phoenix Area
Join the Pella Team
Pella is seeking a customer-focused Service Technician to support homeowners and customers throughout the Greater Phoenix market. In this field-based role, you will inspect, diagnose, repair, and adjust Pella windows and doors while delivering an exceptional customer experience. You'll work independently at customer homes and job sites, solving problems, completing repairs, and ensuring every service visit is completed safely, accurately, and efficiently.
If you enjoy hands-on work, troubleshooting, working directly with customers, and taking pride in quality craftsmanship, we'd love to hear from you.
Why Join Pella?
Pella Family of Brands offers a comprehensive benefits package, including:
- Medical, dental, and vision coverage, life insurance, disability insurance
- Paid vacation
- Paid holidays
- 401(k) with company match
- Tuition assistance
- Employee product discounts
What You'll Do
- Perform service and repair work on Pella windows and doors at customer locations
- Diagnose and resolve product issues in the field
- Replace glass, sashes, screens, blinds, shades, hardware, and other window and door components
- Educate customers on proper operation, care, and maintenance of their products
- Complete service documentation accurately and promptly
- Conduct follow-up visits and communications as needed to resolve service concerns
- Perform jobsite walk-throughs and identify items requiring attention prior to project completion
- Collect customer payments when required
- Order replacement parts and coordinate with internal service teams
- Maintain appropriate vehicle inventory of parts and service equipment
- Support customer satisfaction initiatives and serve as a customer experience advocate
- Assist with training and mentoring new team members as requested
- Maintain a clean, safe, and professional service vehicle
- Follow all company safety practices and PPE requirements
- Participate in continuous improvement initiatives
- Perform additional duties as assigned
What We're Looking For
Required Qualifications
- High School Diploma or GED
- Valid driver's license and ability to comply with company fleet safety requirements
- Experience using power tools such as drills, saws, nail guns, and other construction-related equipment
- Strong customer service and communication skills
- Ability to work independently and solve problems in the field
- Basic computer proficiency, including Microsoft Office applications
- Dependable work history and strong attention to detail
Preferred Qualifications
- Technical degree or associate degree
- Prior field service, construction, installation, maintenance, or home improvement experience
- Knowledge of general construction methods and terminology
- Experience with window and door products
- Experience working directly with homeowners and customers
Skills for Success
- Customer-first mindset
- Strong troubleshooting and problem-solving abilities
- Ability to work efficiently while maintaining quality standards
- Excellent organization and follow-through
- Self-motivated and proactive work style
- Ability to thrive in a fast-paced environment
- Strong verbal and written communication skills
- Commitment to safety and continuous improvement
Physical Requirements
- Frequently stand, walk, reach, bend, and perform hands-on repair work
- Regularly operate tools and equipment
- Ability to occasionally lift and move up to 100 pounds
- Work both indoors and outdoors in varying weather conditions
- Safely navigate job sites, homes, warehouses, and service vehicles
Work Environment
This position is based in the Greater Phoenix market and requires daily travel to customer homes, construction sites, and other field locations. Work is performed in a variety of environments, including occupied homes, active job sites, warehouses, and company vehicles. Temperatures and conditions will vary throughout the year.
Build Your Career with Pella
At Pella, we take pride in delivering exceptional products and service to our customers. If you're a hands-on professional who enjoys solving problems, working independently, and creating outstanding customer experiences, we encourage you to apply today.
About Us
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
