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Open nowPosted 17 days ago

Longo Toyota of Prosper Guest Relations Representative

Penske Automotive Group448 open roles

Where
Prosper, TX, USA
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Your applicationOpen nowLongo Toyota of Prosper Guest Relations RepresentativePenske Automotive Group · Prosper, TX, USA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Penske Automotive Group postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 17 days ago

Penske Automotive Group median: 2 days open

The posting

Longo Toyota of Prosper is looking for a GUEST RELATIONS REPRESENTATIVE/RECEPTIONIST to join our team! The ideal candidate can thrive in a demanding and fast-paced environment.

We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! Apply today! This position is 100% on-site at Toyota of Prosper in Prosper, TX.

This is a full-time position, including Saturday shifts.

Responsibilities

  • Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
  • Directs telephone calls to the appropriate parties, as necessary.
  • Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
  • Strives to minimize hold time and abandon rates.
  • Effectively monitor and update all information in CRM management system
  • Notifies appropriate parties when guests are waiting.
  • Performs other administrative duties, as assigned.
  • Maintains guest's contact information including but not limited to phone number (s), email, and home addresses.
  • Maintains high ethical standards in all actions.
  • Maintains assigned workspace in an organized and clean manner.
  • Always maintains a professional appearance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:

  • Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
  • A high school diploma or equivalent
  • A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
  • Ability to coordinate activities with other employees
  • Ability to read and comprehend instruction and information in the English language
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Frequently required to; sit; use hands to finger, handle, or feel; and talk or hear.
  • Remaining in a stationary position, often standing, or sitting for prolonged periods.
  • Work to be conducted primarily in an office environment, however some work may be done in conference rooms, outdoors, and remote via zoom.
  • Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  • Exceptional customer service skills
  • Ability to clearly answer the phone and use the intercom
  • Strong organization skills and ability to multi-task
  • Ability to remain positive and professional in stressful situations
  • Ability to read and comprehend instructions and information
  • Ability to listen to customer and determine how to assist them
  • Proficient with Microsoft applications
  • Time Management skills and ability to prioritize
  • Excellent communication skills and works well in a team environment
  • Fast and accurate data entry skills
  • Ability to handle multiple calls at one time
  • Maintain professional appearance at all times

Supervisory Responsibility

N/A

Work Environment/ Physical Demands Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds This position will require the employee to alternate sitting, standing, and walking throughout the shift This position requires the ability to push, pull, stoop, kneel, reach, grasp This position involves repetitive motion--primarily typing This position requires the ability to talk and hear

Position Type/Expected Hours of Work Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience High school diploma or equivalent.

Preferred Education and Experience High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Additional Eligibility Qualifications (Certification/Licenses/Registrations) Valid Driver's License

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