The posting
Audi Chandler, a part of Penske Automotive Group, is looking for an experienced Parts Manager to join our team and help deliver extraordinary customer experiences.
Summary/Objective The Parts Manager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.
Essential Functions
- Directs and schedules the work of all parts department employees
- Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
- Prepares and administers an annual operating budget for the parts department
- Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
- Monitors employees daily productivity reports and corresponding payroll records
- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
- Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
- Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers
- Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions
- Coordinates marketing and sales promotions with appropriate company personnel
- Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
- Monitors and adjusts inventory to minimize obsolescence of parts in inventory
- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
- Controls accounts receivables for parts department
- Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
- Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
- Directs parts delivery program to wholesale customers
- Maintains delivery vehicles for delivery program
- Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered
- Establishes and maintains a program to ensure maximum customer satisfaction and loyalty
- Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
- Establishes and maintains good working relationships with service drive departments and the sales department
- Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.
- Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner
- Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
- Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
- Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
- Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
- Ensures that proper safety equipment is available and being used by employees in the parts department
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
- Keeps abreast of new equipment and tools available and recommends purchases
- Ensures that the work areas and customer waiting area are kept clean
- Follows all attendance and punctuality standards with adherences to timekeeping standards
- Follows the Company Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Maintains a professional appearance for self and subordinates in accordance with company policy
- Attends pertinent training on request
- Attends company meetings as required
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Competencies
- Ability to effectively hire personnel required to meet departmental and organizational goals
- Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals
- Ability to effectively lead a team to achieve departmental and organizational goals
- Ability to demonstrate proper techniques for stocking, inventory control, customer service, and associated duties in accordance with generally accepted standards and company policy
- Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
- Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department
- Ability to facilitate and/or conduct technical training
- Computer proficiency
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to process data and organize it for management analysis
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to interact well with others and be a positive influence on morale of department, dealership and organization
Supervisory Responsibility Yes, will manage exempt and non-exempt personnel
Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position requires the ability to hear and to talk This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
Position Type/Expected Hours of Work Works evenings, weekends and holidays as required.
Required Education and Experience High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Preferred Education and Experience Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience. Minimum of 2-3 years Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Additional Eligibility Qualifications (Certification/Licenses/Registrations) ASE Certification preferred but not required i-Car Certification preferred but not required Specific manufacturer's certification preferred but not required Valid Driver's License
