The posting
Summary/Objective The Window/Glass Technician diagnoses and performs glass repairs on vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.
Essential Functions
- Accurately performs the necessary steps to repair and replace auto glass components to maintain vehicle safety standards
- Provides excellent customer service
- Ensures customer vehicles are kept clean during the repair process
- Inspects damage, troubleshoots, and tests vehicle to determine required or recommended repairs
- Accurately diagnose malfunctions or damage and perform the necessary repairs for them
- Select appropriate tools, safety equipment, and parts according to job requirements
- Install replacement glass in vehicles
- Obtain windshields or windows for specific automobile makes and models from stock and examine them for defects prior to installation
- Reinstall all vehicle parts that may have been removed prior to glass replacement or repair
- Maintain a clean, efficient work area and assist in keeping the shop neat and organized
- Documents all work performed and recommended on the repair order in accordance with operating procedures
- Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday
- Fulfills all physical requirements of the job
- Exhibits self-motivation with organizational and time management abilities
- Ability to work independently with minimal supervision
- Able to work and collaborate effectively with a team of peers as well as leadership
- Understand the terminology of the automobile business and keep abreast of technology changes
- Follows all attendance and punctuality standards with adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, break or departure from work for personal reasons
- Follows the Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Maintains a professional appearance in accordance with company policy
- Attends pertinent training on request
- Attends company meetings as required
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Competencies
- Exceptional customer service skills
- Excellent communication skills including the ability to listen to customers and determine how to assist them
- Ability to work well in a team environment and engage effectively with leadership
- Knowledge of automotive systems, tools, and repair processes
- Outstanding attention to detail with a commitment to quality
- Ability to use technical reference materials and technical manuals in written and online formats
- Ability to communicate technical terms to non-technical audience
- Ability to follow processes to ensure quality and safety
- Effective time management skills and ability to prioritize
Supervisory Responsibility None
Work Environment Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
Physical Demands Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position involves repetitive motion. This position requires the ability to talk and hear.
Position Type/Expected Hours of Work Work evening, weekend, and holiday hours as required.
Required Education and Experience High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.
Preferred Education and Experience Associate's degree (A. A.) or equivalent from a two-year College or technical school. Three years of verifiable auto glass replacement experience. Luxury car experience preferred.
