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Open nowFirst seen 5 days ago

Customer Service Agent -Voice

PEO Consulting Limited134 open roles

Where
Thane, Maharashtra, India
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Your applicationOpen nowCustomer Service Agent -VoicePEO Consulting Limited · Thane, Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: Australia Voice and Blended Process- Customer Service Agent Location: Thane   You will answer incoming calls, emails, and chat from Customers to respond to billing and product inquiries, and manage complaints, troubleshoot customer service problems, and provide general information. You will be a member of the primary contact team for Customers and will be responsible for assisting them with their query, request, and complaints. You will also inform the customers about various other relevant products, ways to self-service and how to find information online or mobile app, all this while projecting a professional image through voice and online interactions. Customer Service Agent Job Responsibilities and Duties: Answer incoming calls, respond to emails and chats Explain companys features, products, and services Make billing adjustments in accordance with company policies Assist customers with service or feature modifications on account Respond to any disruption of service issues Open trouble ticket depending on the nature of the service issue Analyse, isolate and diagnose customer service trouble Route ticket to appropriate department for resolution Provide existing trouble ticket status to customers Coordinate customer premise visit with on-ground team Escalate customer complaints in accordance with company polices Apply card payments, funds transfer & check payments to customer accounts Respond to any customer general inquiries and Redirect calls not related to the Services

Customer Service Agent Qualifications and Skills Bachelors degree Proficient in relevant computer applications and systems 0-2 years of experience in a call centre environment Knowledge of customer service practices and principles Professional phone etiquette Exceptional listening and conflict resolution skills Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Willingness to co-operate with others and work to team and business goals Working availability during operational hours and working to a rotating roster. Weekend and evening work will be required

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PEO Consulting Limited's form

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