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Open nowFirst seen 3 days ago

Executive Trainer - Sales

PEO Consulting Limited134 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowExecutive Trainer - SalesPEO Consulting Limited · Taguig, Metro Manila, Philippines

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job title: Executive Trainer Account: Sales Work set up: Onsite at Taguig Work shift: Shifting Salary: 35-38k basic + 2K allowance Start date: ASAP Headcount: 1

WORK BRIEF:

This role requires skills for developing talents and bringing them up the learning curve to best potential to meet the minimum standards of our US Media Account. This role would need to be knowledgeable about adult learning principles/techniques and hands on to handle client specific training, modules, refreshers with swift content delivery in mind for the learners.

CORE RESPONSIBILITIES:

Train new hires or existing employees in a class-room based set-up on Contact centre work and basics for a US Media Account. Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations. Maintain the training effectiveness above the required threshold by holding strong governance process in training. Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly. Identify gaps between internal process and customers expectations to help business produce the desired outcome. Liaison with QA to calibrate process knowledge and other departments of the business as required. Conduct workshops for project team members on recent update and US Media Account industry trends. Perform user acceptance testing for any new process rollouts / automation in the program. Provides refresher training for bottom quartile. Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately. Periodic knowledge calibration with client and internal functions.

Value-Add Responsibilities:

Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees. Proactively provide TNI intel to the line manager and business Conduct and assist timely interviews from a training point of view, if required on need basis Keep abreast of latest training domain expertise from the market and share best practices Maintain and publish training related reports on a timely basis with the stakeholders

Qualifications:

2 years of Training Experience in a BPO set-up (preferably Sales Experience)

Essential Skills:

Must be fluent in communication, both verbal and written to deliver the training content in best presentation mode Leading, Controlling and Coaching training batches (both ways- in person and virtually if required) Flexibility is a must for night shifts, rotation, rest days to match as that required by the business Organize, prioritize, and schedule training assignments and projects. Foster a cooperative work environment. Skill in examining of trainees and adapting training delivery. Coaching Skills. Consultative and Socially Confident.

Essential Knowledge:

Knowledge of Training techniques and presentation skills. Ability to gauge comprehension competency of the trainees and customize training content delivery. Knowledge of customer service principles, techniques, systems, and standards. General knowledge of Training Domain

Qualified Candidates should send CV to [email protected]

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