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Open nowFirst seen 3 days ago

Group Manager - Operations

PEO Consulting Limited134 open roles

Pay
₱80,000 – ₱100,000 a year
Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowGroup Manager - OperationsPEO Consulting Limited · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Job Title: Group Manager - Operations Campaign: Travel Location: Bridgetowne, Quezon City, Philippines Work Set-up: Onsite Salary Range: PHP 80,000 - 100,000 per month

Job Summary:

We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations, strong expertise in travel domain management, and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction.

Key Responsibilities:

  • Oversee day-to-day operations of the travel campaign, ensuring efficiency and adherence to company and client standards.
  • Develop and implement strategic operational plans to meet business objectives and improve overall performance.
  • Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance.
  • Provide leadership and mentorship to operational teams, ensuring high levels of employee engagement and retention.
  • Collaborate with internal stakeholders and client representatives to address concerns, implement process improvements, and drive operational excellence.
  • Ensure compliance with company policies, industry regulations, and quality assurance standards.
  • Analyze operational data, identify trends and opportunities, and make data-driven decisions to optimize processes.
  • Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience.

Qualifications & Requirements:

  • Educational Background: Bachelors degree from an accredited institution.
  • BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations, specifically in the travel sector.
  • People Management Experience: At least 3 years in a leadership or managerial role, overseeing operational teams.
  • Strong travel domain expertise with a deep understanding of industry trends, policies, and customer expectations.
  • Excellent communication skills in English, with the ability to interact effectively with clients, stakeholders, and team members.
  • Strong analytical and problem-solving skills to assess operational challenges and implement effective solutions.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Proficiency in performance management, employee engagement, and client relationship management.

Qualified and Interested candidates should send CV to [email protected]

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    The review screen in CV Rocket: how each CV was read, round by round.

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