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Open nowFirst seen 3 days ago

Group Manager - WF

PEO Consulting Limited134 open roles

Where
Muntinlupa, Metro Manila, Philippines
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Your applicationOpen nowGroup Manager - WFPEO Consulting Limited · Muntinlupa, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

JOB TITLE: Group Manager WF CAMPAIGN: Insurance

SALARY: 80-100K range LOCATION: ALABANG WORK SET-UP: ONSITE

QUALIFICATIONS: -Hands on experience in Forecasting, Planning, Scheduling Able to work on MS-Office Excel, Word & PPTs Has worked on at-least one WFM tool like IEX, Aspect, Blue-Pumpkin etc. -Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys, etc. -Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach. -Aware about COPC Certifications/Audits. -Hands on experience in Invoicing. -Aware of Quality tool LEAN, Six-Sigma. -Preferably Lean and Green belt certified. -Demonstrate Customer Service Skills

EXPERIENCE: 5-7 year and Above.

EDUCATIONAL QUALIFICATION: Any Graduate/Post Graduate

JOB DESCRIPTION: -Responsible for managing team or can be an Individual Contributor Role. -Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned. -Assist Operations and Client in Forecasting & Capacity Planning needs. Resolving First-level escalations & assess customers needs Motivating Team through effective management, career development. -Analysis of reports including process dashboards & initiate appropriate action plans. -Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. -Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focus on key deliverable areas.

Qualified Candidates should send CV to [email protected]

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PEO Consulting Limited's form

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  4. Every reply, sorted

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