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Open nowFirst seen 18 hours ago

Japanese Bilingual Fraud Analyst

PEO Consulting Limited134 open roles

Where
Manila, Metro Manila, Philippines
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Your applicationOpen nowJapanese Bilingual Fraud AnalystPEO Consulting Limited · Manila, Metro Manila, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 18 hours ago

The posting

Job Tiltle: Japanese Bilingual Fraud Analyst

Location: Silver City, Pasig

Work Setup: Onsite

Work Schedule: Shifting Schedule

Salary Range: PHP 90,000 - 110,000

Job Summary

We are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities, analyzing transactions, and ensuring a seamless customer experience.

Key Responsibilities

  • Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraud-related issues.
  • Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
  • Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
  • Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.
  • Maintain accurate documentation of fraud investigations and customer interactions.
  • Adhere to company policies, security protocols, and compliance regulations.
  • Work in a shifting schedule to ensure round-the-clock fraud monitoring and customer support.

Qualifications & Requirements

  • Proficiency in Japanese (N1/N2 CEFR level or equivalent).
  • Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
  • Strong analytical and problem-solving skills with the ability to identify suspicious activities.
  • Experience handling financial transactions, e-commerce, or banking-related fraud is a plus.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple cases efficiently.

Salary & Position Breakdown

  • Customer Expert 1 - PHP 90,000 (Non-Native Japanese Speaker, 2+ years of CC experience)
  • Customer Expert 2 - PHP 100,000 (Native Japanese Speaker, 2+ years of CC experience)
  • Customer Expert 3 - PHP 100,000 (Non-Native, 2+ years of CC experience + Fraud experience)
  • Customer Expert 3 - PHP 110,000 (Native Speaker, 2+ years of CC experience + Fraud experience)

Qualified Candidates should send CV to [email protected]

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