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Open nowFirst seen 10 hours ago

Quality Assurance Manager

PEO Consulting Limited134 open roles

Where
Cebu, Philippines
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Your applicationOpen nowQuality Assurance ManagerPEO Consulting Limited · Cebu, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 10 hours ago

The posting

Job Title: Quality Assurance (QA) Manager Account: Travel Type of Support: Voice Work Setup: Onsite at Central Bloc - 18th Floor, Central Bloc, Cebu IT Park Work Shift: Shifting Salary: Up to 68k package Start Date: ASAP Headcount: 1

Job Summary: We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel account. The ideal candidate will have a strong background in quality control, performance analysis, and process improvement within the travel or telecommunications (Telco) industry. The QA Manager will be responsible for ensuring high-quality customer interactions, compliance with company standards, and continuous improvement of service delivery.

Key Responsibilities:

  • Develop, implement, and oversee quality assurance policies and procedures for the travel account.
  • Monitor and evaluate customer interactions to ensure adherence to quality standards.
  • Lead and manage a team of QA analysts, providing training, coaching, and performance feedback.
  • Analyze QA metrics and provide insights to enhance customer experience and operational efficiency.
  • Collaborate with operations, training, and client teams to address quality gaps and drive process improvements.
  • Conduct regular audits and calibrations to maintain consistency in quality evaluations.
  • Stay updated with industry trends and best practices to continuously enhance QA processes.
  • Handle escalations and provide recommendations for issue resolution.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications & Requirements:

  • 3-4 years of experience as a QA Manager in a travel account or telecommunications (Telco) industry.
  • At least a 2nd-year college completion or a college graduate.
  • Strong knowledge of QA methodologies, call monitoring, and customer service best practices.
  • Excellent leadership, coaching, and people management skills.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Proficiency in data analysis and reporting tools.
  • Ability to work in a fast-paced, shifting work environment.
  • Exceptional communication and interpersonal skills.

Qualified Candidates should send CV to [email protected]

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