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Open nowFirst seen 4 days ago

Real Time Analyst

PEO Consulting Limited134 open roles

Where
Cebu, Philippines
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Your applicationOpen nowReal Time AnalystPEO Consulting Limited · Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Title: Real-time Analyst Account: Financial/Cryptocurrency Type of Support: Voice and Non-voice Work Setup: 100% Onsite at Central Bloc - 17th Floor, IT Park, Cebu City Work Shift: Shifting Salary: To be discussed with the client Start Date: ASAP Headcount: 2

Job Description:

We are seeking a detail-oriented and proactive Real-time Analyst (RTA) to join our dynamic team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring and managing real-time contact center performance to ensure operational efficiency, optimize workforce management, and maintain service level agreements (SLAs). The ideal candidate should possess strong analytical skills, excellent communication abilities, and experience in workforce management tools.

Key Responsibilities:

  • Monitor real-time call volume, agent adherence, and service levels to ensure optimal performance.
  • Identify and address any deviations from the forecasted workforce schedule.
  • Provide real-time recommendations to improve operational efficiency and workforce allocation.
  • Analyze intraday reports and trends to support decision-making and process improvements.
  • Coordinate with team leaders and management to adjust staffing levels as needed.
  • Generate and maintain accurate reports on workforce performance metrics.
  • Handle escalations related to workforce management and real-time adjustments.
  • Collaborate with different teams to enhance operational workflow and efficiency.
  • Utilize workforce management tools to track and optimize performance.

Qualifications & Requirements:

  • 2-4 years of relevant experience as a Real-time Analyst (RTA) in a contact center environment.
  • Strong proficiency in Microsoft Excel and data analysis.
  • Experience in any domain with the ability to adapt quickly to financial/cryptocurrency services.
  • Educational background: Undergraduate, Bachelors Degree, or High School Diploma.
  • Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Willingness to work on shifting schedules as required by the business.  Qualified Candidates should send CV to [email protected] indicating the subject
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PEO Consulting Limited's form

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