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Open nowFirst seen 18 hours ago

Team Lead - Financial and Cryptocurrency

PEO Consulting Limited134 open roles

Where
Cebu, Philippines
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Your applicationOpen nowTeam Lead - Financial and CryptocurrencyPEO Consulting Limited · Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 18 hours ago

The posting

Job Title: Team Lead Industry: Financial/Cryptocurrency Type of Support: Voice and Non-Voice Work Setup: Onsite (17th Floor, Central Bloc, Cebu IT Park) Work Shift: Shifting Salary: Up to 44K Package Start Date: ASAP Headcount: 10

Job Summary:

We are seeking an experienced Team Lead to oversee a team of customer support representatives in the financial and cryptocurrency industry. The ideal candidate will have a strong background in managing teams, preferably in banking operations, and will be responsible for ensuring high-quality service delivery through voice and non-voice support channels.

Key Responsibilities:

  • Supervise, mentor, and support a team of customer support representatives.
  • Monitor team performance, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met.
  • Conduct regular coaching, feedback sessions, and performance evaluations.
  • Assist in resolving escalated customer inquiries and complex issues.
  • Collaborate with the operations and training teams to ensure process adherence and continuous improvement.
  • Develop strategies to enhance team productivity, customer satisfaction, and efficiency.
  • Maintain accurate reports on team performance, attendance, and other operational metrics.
  • Ensure compliance with company policies and industry regulations.
  • Participate in recruitment and onboarding processes for new team members.

Qualifications:

  • 2 to 4 years of relevant experience as a Team Lead.
  • Background in banking operations is preferred.
  • Educational qualification: High School Diploma, Undergraduate, or Bachelor's Degree.
  • Strong leadership, communication, and problem-solving skills.
  • Experience in handling voice and non-voice support operations.
  • Ability to work in a shifting schedule.

Qualified Candidates should send CV to [email protected]

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