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Open nowFirst seen 5 days ago

Team Lead - Travels and Collection

PEO Consulting Limited134 open roles

Pay
₱38,000 a year
Where
Manila, NCR, Philippines
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Your applicationOpen nowTeam Lead - Travels and CollectionPEO Consulting Limited · Manila, NCR, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PEO Consulting Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: Team Leader

Nature of the Account: Travel

Location: 100% Onsite in Manila

Work Shift: US Business Hours

Type of Support: Voice Support

Salary: Up to PHP 38,000 (Open for Negotiation)

Job Description:

We are seeking a dynamic and experienced Team Leader to join our team, supporting a Travel account. This is a 100% onsite position based in Manila, where you will oversee a team providing voice support during US business hours. The ideal candidate will have a proven track record as a Team Lead, particularly in collections, and a passion for delivering exceptional service to customers.

Key Responsibilities:

  • Lead and manage a team of agents, ensuring they meet key performance metrics and quality standards.
  • Provide guidance, training, and motivation to the team, fostering a positive and productive work environment.
  • Monitor and evaluate team performance, offering feedback and implementing performance improvement strategies.
  • Handle escalations and resolve complex customer issues in a timely manner.
  • Ensure adherence to policies and procedures while delivering superior voice support services to clients.
  • Drive team productivity and ensure consistency in service delivery during US business hours.
  • Conduct regular team meetings and one-on-one coaching sessions to support employee development.
  • Maintain clear and effective communication with clients and stakeholders.

Qualifications:

  • College Graduate or Undergraduate (2nd Year Completed)
  • Minimum of 2+ years of experience as a Team Leader, preferably in a customer support environment.
  • Must have Collections Experience.
  • Excellent verbal and written communication skills in English.
  • Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
  • Ability to handle customer complaints and resolve issues efficiently.
  • Detail-oriented and able to work independently as well as part of a team.

How to Apply:

If you meet the qualifications and are ready to take on a leadership role in a fast-paced environment, send your updated CV to [email protected].

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on PEO Consulting Limited's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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