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Open nowFirst seen 5 days ago

AfterSales Manager - Karachi

People Perfect162 open roles

Where
Karachi, Pakistan, Remote
Work mode
Remote
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Your applicationOpen nowAfterSales Manager - KarachiPeople Perfect · Karachi, Pakistan, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on People Perfect's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. People Perfect postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

People Perfect median: 1 days open

The posting

Job Overview:

People Perfect is looking for an experienced After Sales Manager for a leading renewable energy organization specializing in solar energy storage solutions and lithium battery systems. The ideal candidate will be responsible for managing after-sales operations, ensuring excellent customer support, handling technical service requests, coordinating warranty claims, and leading service teams to deliver timely and effective solutions to customers. The role requires strong technical understanding of solar energy systems, battery storage solutions, and customer relationship management.

Job Responsibilities:

  • Manage overall after-sales operations, including customer support, service requests, troubleshooting, and complaint resolution.
  • Lead and supervise after-sales service teams to ensure timely response and resolution of customer issues.
  • Develop and implement service processes to improve customer satisfaction and service efficiency.
  • Handle technical escalations related to solar energy systems, lithium batteries, ESS solutions, and related products.
  • Coordinate with engineering, sales, installation, and technical teams for effective issue resolution.
  • Manage warranty claims, product replacements, repairs, and service documentation.
  • Monitor customer feedback and develop improvement plans to enhance service quality.
  • Maintain service records, reports, and performance dashboards for after-sales activities.
  • Conduct root cause analysis of recurring technical issues and recommend corrective actions.
  • Ensure proper installation support, commissioning assistance, and post-installation customer engagement.
  • Build strong relationships with customers, dealers, distributors, and partners.
  • Develop preventive maintenance strategies to improve product reliability and customer experience.

Required Qualifications & Experience:

  • Bachelor's degree in Electrical Engineering, Renewable Energy, Electronics Engineering, or a related field.
  • 4–6 years of experience in after-sales service, technical support, or customer service management within the solar, energy, electrical, or electronics industry.
  • Strong understanding of solar systems, lithium-ion batteries, BMS, inverters, and energy storage solutions.
  • Experience managing technical teams and handling customer escalations.
  • Knowledge of warranty processes, service operations, and technical documentation.
  • Excellent communication, leadership, and problem-solving skills.

Location: Karachi

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